Khushveer Kaur
Winnipeg,MB
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Skip The Dishes
02.2021 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for couriers.
- Answered couriers telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with courier about resolved issues to maintain high standards of customer service.
Customer Service Representative
24-7 Intouch
01.2022 - 04.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Created and maintained detailed database to develop promotional sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier
Car Wash
11.2020 - 02.2021
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Shift Manager
Tim Hortons
06.2018 - 08.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Excelled in every store position and regularly backed up front-line staff.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Education
No Degree - Hospitality And Tourism Management
Niagara College
Welland, ON05.2020
Skills
- Problem-solving abilities
- Computer Skills
- Active Listening
- Calm Under Pressure
- Customer Service
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
24-7 Intouch
01.2022 - 04.2023
Customer Service Representative
Skip The Dishes
02.2021 - Current
Cashier
Car Wash
11.2020 - 02.2021
Shift Manager
Tim Hortons
06.2018 - 08.2020
No Degree - Hospitality And Tourism Management
Niagara College
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