Experienced Customer Service Representative with strong work ethics and dedication. Understands company and customer needs and committed to delivering exceptional service for customer satisfaction. Skilled at resolving inquiries and complaints while maintaining a positive and professional demeanor.
Oversaw reception area operations to ensure smooth communication.
Received, prioritized, processed, and identified incoming orders based on sales policy and customer requirements.
Handled invoicing tasks accurately.
Ensured verification of pending orders from Amazon.
Produce labels and coordinate shipping processes according to designated regions.
Addressed questions regarding order details and product knowledge.
Monitored order submissions and handled customer return processes.
Handled financial transactions efficiently and accurately.