Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harpreet Tiwana

Brampton

Summary

Experienced Customer Service Representative with strong work ethics and dedication. Understands company and customer needs and committed to delivering exceptional service for customer satisfaction. Skilled at resolving inquiries and complaints while maintaining a positive and professional demeanor.


Overview

6
6
years of professional experience

Work History

Food Production Worker

Fgf Food Brands
01.2024 - Current
  • Assembled and packaged food items securely to meet company standards.
  • Operated food production equipment safely and responsibly for quality output.
  • Complied with food storage and handling procedures for safe, hygienic operations.
  • Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.

Office Administrator (Contractor Based Job)

Print Ready Corporation
03.2023 - 01.2024

Oversaw reception area operations to ensure smooth communication.

Received, prioritized, processed, and identified incoming orders based on sales policy and customer requirements.

Handled invoicing tasks accurately.

Ensured verification of pending orders from Amazon.

Produce labels and coordinate shipping processes according to designated regions.

Addressed questions regarding order details and product knowledge.

Monitored order submissions and handled customer return processes.

Handled financial transactions efficiently and accurately.

Packing Associate

INDIGO Distribution Centre
10.2021 - 01.2023
  • Picking and packing of customer orders
  • Print manual labels for international orders
  • Gift wrapping for recommend orders
  • F6 clear and complete F6 Log sheet
  • Carefully Packing of ship to store material

Customer Service Representative

URBAN FARE GOURMET GROCERY STORE
10.2018 - 05.2021
  • Providing Customer Service
  • Handling Cash as a Cashier
  • Assisting Customers at the Customer Service help desk
  • Taking calls
  • Greeting customers with smile

Education

Degree in Associate of arts - arts program

Alexander College
Vancouver
12.2020

Skills

  • Proficient Communication Skills
  • Strong Time Management
  • Proficient in High-Pressure Work
  • Analytical Problem Solving
  • Professional telephone demeanor
  • Order processing
  • CRM software proficiency
  • Mail handling

Languages

Proficient in English, Hindi and Punjabi Languages.
English
Full Professional

Timeline

Food Production Worker

Fgf Food Brands
01.2024 - Current

Office Administrator (Contractor Based Job)

Print Ready Corporation
03.2023 - 01.2024

Packing Associate

INDIGO Distribution Centre
10.2021 - 01.2023

Customer Service Representative

URBAN FARE GOURMET GROCERY STORE
10.2018 - 05.2021

Degree in Associate of arts - arts program

Alexander College
Harpreet Tiwana