Khushpreet Singh
Brampton,Canada
Summary
Crew member at McDonald's, adept in spearheading customer service operations and ensuring smooth workflow during peak hours. Demonstrates strong teamwork, time management, and problem-solving skills with a notable 15% increase in customer satisfaction. Actively seeks to apply these capabilities in a dynamic team environment to further enhance service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Crew Member
Rudy
05.2024 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Assisted other team members to achieve goals.
- Took orders, prepared meals, and collected payments.
Chef
Punjabi vibe and shisha lounge
07.2023 - 12.2024
- Collaborated with staff members to create meals for large banquets.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
Food handler
Sofina foods
05.2023 - 12.2024
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up kitchen every morning by turning on equipment, cutting ingredients and stocking workstations.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Received, unpackaged and stored incoming food deliveries.
Crew member
Mcdonald's
12.2023 - 04.2024
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Shift leader
Prairie Donair
12.2023 - 04.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Business diploma -
Niagara college
12.2024
Skills
- Teamwork
- Time management
- Problem solving
- Communication
- Sales skills
- Adaptability
Languages
English
Punjabi
Hindi
Personal Information
- Age: 20
- Nationality: Indian
Timeline
Crew Member
Rudy
05.2024 - Current
Crew member
Mcdonald's
12.2023 - 04.2024
Shift leader
Prairie Donair
12.2023 - 04.2024
Chef
Punjabi vibe and shisha lounge
07.2023 - 12.2024
Food handler
Sofina foods
05.2023 - 12.2024
Business diploma -
Niagara college
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