Khushpreet Sidhu
Winnipeg,MB
Summary
Proven leader at Pony Corral adept in decision-making and customer service, significantly enhanced team performance though effective training and mentoring. Excelled in cash handling and resolving customers complaints, embodying company values with a focus on outcomes. Demonstrates punctuality, reliability and an energetic approach to leadership and team motivation.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Pony Corral Restaurant & Bar
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while uploading company values and standards.
- Trained and mentored new employees to maximize team performance.
- Trained new employees on company policies, procedures, job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Completed cash and credit card transactions accurately using POS software.
Cashier Supervisor
Trevor's No Frills
01.2022 - 12.2022
- Prepare and make bank deposits, maintain financial records.
- Prepared the schedule, emphasis on other staff members.
- Assign duties to staff and prepare work schedules.
- Supervise and co-ordinate staff and cashiers.
- Open and/or close the shop by performing duties such as placing and removing, opening, and closing tills, unlocking, and securing the store.
- Resolve problems that arise, such as customer complaints and supply shortages.
- Ensured that every customer receives excellent services.
- Built positive relationships with customers to escalate sales.
Crew Member
MacDonad's
08.2021 - 12.2021
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Prepared food and beverages to standard recipes and customized for customers.
- Cash handling and store safety and security procedures.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor's in Human Relations - Human Resource Management
University of Manitoba
Winnipeg, MB09-2021
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling
- Staff Motivation
- Customer Service Focus
- Training and Mentoring
- Punctual and Reliable
- Opening and Closing Procedures
Languages
English
Full Professional
Timeline
Shift Supervisor
Pony Corral Restaurant & Bar
08.2022 - Current
Cashier Supervisor
Trevor's No Frills
01.2022 - 12.2022
Crew Member
MacDonad's
08.2021 - 12.2021
Bachelor's in Human Relations - Human Resource Management
University of Manitoba
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