Khushpreet Kaur
Winnipeg
Summary
Dynamic customer service professional with experience at McDonald's, excelling in high-pressure environments. Proven ability to multitask and resolve conflicts effectively, while training new team members. Recognized for maintaining exceptional product knowledge and delivering outstanding customer satisfaction. Strong teamwork and organizational skills contribute to a harmonious workplace.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
11.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Frontlinear
New York Fries - Polo Park
08.2024 - 11.2024
- Handled high-pressure situations calmly, resulting in efficient resolution of customer issues.
- Maintained accurate records of transactions to ensure proper accountability at shift end reports.
- Trained new employees on company policies, procedures, and best practices, fostering a supportive learning environment for their development.
- Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
Customer Service Associate
AXIS BANK Ltd.-INDIA
06.2023 - 03.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate's Degree - Business Administration
Booth University College
Winnipeg, MB02-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Languages
English
Full Professional
Timeline
Crew Member
McDonald's
11.2024 - Current
Frontlinear
New York Fries - Polo Park
08.2024 - 11.2024
Customer Service Associate
AXIS BANK Ltd.-INDIA
06.2023 - 03.2024
Associate's Degree - Business Administration
Booth University College
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