Khushpreet Kaur
Surrey,British Columbia
Summary
Computer Information Systems student with hands-on experience in administrative support, Excel-based data analysis (including pivot tables), and basic printer troubleshooting. Strong communication and organizational skills have been developed through academic and work experiences. Proven ability to manage records, support operations, and maintain professionalism in client-facing environments. Eager to contribute to Microserve’s print services team.
Overview
4
4
years of professional experience
Work History
Front Store Manager
Bikaner Indian Sweets
Surrey, British Columbia
09.2024 - Current
- Led and trained a team of 8+ front-end staff, improving service speed and reducing customer wait times by 30%, resulting in smoother operations during peak hours.
- Managed daily operations for a busy restaurant serving over 200 customers, handling reservations, seating, and issue resolution to maintain a 20% increase in repeat business.
- Oversaw cash handling and POS operations, balancing up to ₹25,000 per day, with 95% billing accuracy, and preparing detailed end-of-day financial reports.
- Improved customer satisfaction scores by 40% and helped increase Google rating from 4.1 to 4.3 in just 3 months through proactive service strategies, table tracking implementation, and prompt complaint resolution.
Office Assistant
Akash Immigrations
Punjab, India
06.2023 - 07.2024
- Assisted 50+ clients weekly by collecting documents, reviewing application forms, and scheduling appointments, ensuring 100% accuracy and compliance with immigration processes
- Maintained and updated digital records for 300+ active files, improving data management efficiency and supporting smooth service delivery
- Handled sensitive documents including passports, IDs, and financial records with complete confidentiality and professional discretion
- Operated and maintained office printers and scanners, ensuring all documents were correctly printed, scanned, or copied for timely submission to government portals
Administrative Assistant
Nankana Sahib Public school
Punjab, India
04.2021 - 03.2023
- Supported daily administrative operations for a school of 1500+ students, including data entry, record updates, and maintaining confidential student files with 100% accuracy
- Created and managed Excel spreadsheets to track inventory of classroom and office supplies, improving restocking efficiency by 30%
- Handled communication with parents and staff, responding to 70–80 inquiries per day via email and phone while maintaining a professional tone and prompt turnaround
- Assisted with basic IT troubleshooting and printer maintenance, reducing technical disruptions for staff and improving front-office workflow
Education
Diploma - Computer Information Systems
Kwantlen Polytechnic University
SurreySkills
- Microsoft Excel
- Printer and hardware troubleshooting
- Administrative support
- Client communication
- Time management and multitasking
- Use of ticketing and service platforms
- Confidentiality and professionalism
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Hobbies
•Watching tech YouTube channels and learning digital productivity tips
•Volunteering at school events and helping organize small group activities
•Reading novels and self-improvement books
•Listening to music and painting
•Going for walks or spending time in nature to recharge
•Exploring new places
Timeline
Front Store Manager
Bikaner Indian Sweets
09.2024 - Current
Office Assistant
Akash Immigrations
06.2023 - 07.2024
Administrative Assistant
Nankana Sahib Public school
04.2021 - 03.2023
Diploma - Computer Information Systems
Kwantlen Polytechnic University
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