Khushpreet Kaur
Winnipeg
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty at My Indigo Indian Street Food, adept in conflict resolution and active listening. Excelled in critical thinking and Microsoft Excel, boosting repeat business. Skilled in transforming high-stress situations into positive customer experiences, demonstrating exceptional computer proficiency and rapport-building abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
My Indigo Indian Street Food
10.2024 - Current
- Handled high-stress scenarios efficiently, ensuring professional conduct during conflict resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Reliance Fresh
08.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Logistics And Supply Chain Management - Logistics And Supply Chain Management
Robertson College
Winnipeg, MBScience - Science
Dr. Holmes Academy
Winnipeg, MB03.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Microsoft PowerPoint
- Building rapport
- Stock management
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
My Indigo Indian Street Food
10.2024 - Current
Cashier
Reliance Fresh
08.2022 - 10.2023
Logistics And Supply Chain Management - Logistics And Supply Chain Management
Robertson College
Science - Science
Dr. Holmes Academy
Similar Profiles
Tanveer KaurTanveer Kaur
Customer Service Provider at Golgappa Indian Street Food RestaurantCustomer Service Provider at Golgappa Indian Street Food Restaurant
DISHANT KUMARDISHANT KUMAR
Indian Chef at Indian Street Food Co.Indian Chef at Indian Street Food Co.
SHARANJEET KAURSHARANJEET KAUR
Kitchen Helper and Cashier at Sector 17 – Indian Street Food EateryKitchen Helper and Cashier at Sector 17 – Indian Street Food Eatery