Khushpreet Kaur
Brampton,Ontario
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge and Security Supervisor
Pillar security
03.2023 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Handled mail and package deliveries, keeping items secure.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Monitored security operations to ensure compliance with established procedures and standards.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Supervised property entrances and exits and monitored employee safety.
Concierge Supervisor
greig security
10.2021 - Current
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Monitored staff performance, providing feedback and guidance as needed.
- Resolved customer complaints in a professional manner.
- Provided training and orientation sessions to new staff members on concierge policies and procedures.
- Collaborated with other departments such as housekeeping or engineering when necessary.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated front desk's concierge book to maintain most relevant visitor information.
Barista
starbucks
02.2022 - 12.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Adhered to health department regulations concerning sanitation standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
Applied Technology - Biotechnology
Loyalist College of Applied Arts And Technology
Belleville, ON08-2021
Bachelor of Science - Biotechnology
Baba Farid
Punjab,india08-2018
Skills
- Reservations Management
- Social media networking
- Customer Service
- Quality Assurance
- Guest Relations
- Training and mentoring
- Outstanding customer service
- Excellent Multitasking
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- First aid and CPR certifications
Timeline
Concierge and Security Supervisor
Pillar security
03.2023 - Current
Barista
starbucks
02.2022 - 12.2022
Concierge Supervisor
greig security
10.2021 - Current
Applied Technology - Biotechnology
Loyalist College of Applied Arts And Technology
Bachelor of Science - Biotechnology
Baba Farid
- First aid and CPR certifications
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