Khushmeet kaur
BRAMPTON
Summary
Dynamic customer service professional with a proven track record at Forever 21, adept at resolving conflicts with empathy and maintaining high levels of customer satisfaction. Known for integrity and a strong work ethic, I excel in fast-paced environments, effectively managing sensitive information and enhancing client loyalty through exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Forever 21
09.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Secretary
Star Security Services
03.2024 - 09.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Cashier
Shell Gas Station
06.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Humber College
Toronto, ON03-2025
High School Diploma -
Police DAV Public School
Jalndhar,India02-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
English
Full Professional
Timeline
Customer Service Representative
Forever 21
09.2024 - 03.2025
Secretary
Star Security Services
03.2024 - 09.2024
Cashier
Shell Gas Station
06.2023 - 02.2024
High School Diploma -
Humber College
High School Diploma -
Police DAV Public School
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