Khushmeet Kaur
Edmonton,AB
Summary
Dynamic Workforce Real-Time Analyst at SKIP THE DISHES with a strong expertise in KPI reporting and resource optimization. Proven track record of enhancing schedule adherence and driving performance through precise data analysis and effective team collaboration. Skilled in training support and managing staffing requirements to consistently meet service level agreements. Aiming to leverage analytical skills to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Workforce Real Time Analyst
SKIP THE DISHES
Winnipeg, Manitoba
01.2018 - 01.2025
- Experienced in inbound and outbound calls, emails, and chats.
- Experienced in monitoring all queues and ensuring adequate actions are taken on rosters to ensure that target metrics are achieved.
- Experienced in producing reports on service level KPI results and schedule adherence, attendance, to inform future scheduling forecasts.
- Experienced in optimizing live ops schedules in real time to ensure optimal allocation of resources to task assignments.
- Experienced in supporting the training for new RTAs and assisting with projects and other duties as requested or assigned.
ADMINISTRATIVE ASSISTANT
Manitoba
10.2017 - 12.2017
- Performed receptionist duties including answering phones, routing calls, greeting clients and visitors, directing quests to appropriate personnel
- Explained services to potential clients; provided information on programs and answered inquires or questions ensuring quality service was given to each client
- Provided and assisted clients in completing registration forms explaining clearly and concisely each section of the form and the required documents that were needed for registration
- Entered and updated client information in company client management system ensuring accuracy in entries
- Sorted incoming mail and distributed to the appropriate persons
- Scheduled client appointments using Outlook calendar; checking and confirming availability of office staff
- Confirmed appointment date and time with client
- Notified office personnel of client appointments by phone or email
Education
Post Graduate in Buisness Management - BUSINESS
University of Manitoba
Winnipeg, Manitoba01.2018
BACHELORS - COMPUTER SCIENCE AND ENGINEERING
Chandigarh University
India07.2015
ENGINEERING DIPLOMA - COMPUTER SCIENCE
Institute of vertex and technologies
05.2012
Skills
- Queue monitoring
- Schedule adherence
- KPI reporting
- Resource optimization
- Data analysis
- Workforce management
- Team collaboration
- Technical support
- Scheduling optimization
- Service level agreements
- Queue management
- Staffing adjustments
- Cross-functional coordination
- Stakeholder management
- Staffing requirements
- KPI monitoring
- Report writing
- Workforce management tools
- Tableau software
- Multitasking capacity
- Training support
- Self motivation
Languages
- English, Advanced
- Punjabi, Advanced
- Hindi, Advanced
References
Available upon request.
Timeline
Workforce Real Time Analyst
SKIP THE DISHES
01.2018 - 01.2025
ADMINISTRATIVE ASSISTANT
Manitoba
10.2017 - 12.2017
Post Graduate in Buisness Management - BUSINESS
University of Manitoba
BACHELORS - COMPUTER SCIENCE AND ENGINEERING
Chandigarh University
ENGINEERING DIPLOMA - COMPUTER SCIENCE
Institute of vertex and technologies
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