Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
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Khushman Kaur

Brampton,ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Concierge

Ultimate Security Services
03.2023 - 01.2024
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Enhanced building security by monitoring CCTV cameras and conducting regular patrols.
  • Responded to emergency situations promptly, ensuring the safety of all building occupants.
  • Assisted with visitor management by verifying identification and issuing temporary passes.
  • Maintained accurate records of daily activities in a detailed security logbook for review by supervisors.
  • Ensured a professional appearance by adhering to uniform standards and maintaining a clean work area at the front desk.
  • Provided exceptional customer service to visitors, answering inquiries, and directing them to appropriate personnel or departments as needed.
  • Improved overall security measures by participating in ongoing training programs and staying up-to-date on industry best practices.
  • Conducted thorough inspections of incoming packages and deliveries for potential security threats, keeping the premises safe from harm.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Examined doors, windows and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.

Gatehouse Guard

Skanna Systems Investigations
12.2022 - 03.2023
  • Enhanced security by diligently monitoring and operating gatehouse access control systems.
  • Improved response time to incidents with thorough documentation and prompt communication with authorities.
  • Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
  • Ensured compliance with safety regulations by consistently checking identification cards and verifying authorized access.
  • Assisted in the reduction of security breaches by conducting thorough vehicle inspections and reporting suspicious activities.
  • Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
  • Streamlined access control processes through the use of technology such as ID scanners and surveillance cameras.
  • Promoted a positive image of the organization while interacting professionally with employees, visitors, vendors, and contractors.
  • Conducted regular equipment checks to ensure optimal functionality of surveillance systems and other security tools.

Education

Associate of Science - Computer Science

George Brown College
Toronto, ON
03.2024

Skills

  • Customer Service
  • Guest Relations
  • Hospitality service expertise
  • Training and mentoring
  • Excellent Multitasking
  • Interpersonal communications
  • Hospitality
  • Safety Procedures

Websites

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Certification

  • CCNA - Cisco Certified Network Associate

Timeline

Concierge

Ultimate Security Services
03.2023 - 01.2024

Gatehouse Guard

Skanna Systems Investigations
12.2022 - 03.2023

Associate of Science - Computer Science

George Brown College

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Khushman Kaur