Summary
Overview
Work History
Education
Languages
Timeline
Generic

Khushkamal Kaur Ranu

Toronto,ON

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Operations Officer

TD Bank
08.2022 - Current
  • Onboarding and Offboarding of employees.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Developed strong relationships with vendors, negotiating contracts to achieve cost savings for the organization.
  • Checking access requests and helping them in timely manner.
  • Attending international clients and booking meeting rooms.
  • Ordering stationary and keeping record of purchase and submitting invoices for payments.
  • Submitting maintenance work tickets and following up with vendors and technicians.
  • Ordering IT Equipment's and attending calls for services.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.

Front Desk Agent

Monte Carlo Inns
10.2019 - 01.2022
  • Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.

Education

Diploma In Early Childhood Education - Childcare

Norhtern College At Pures
Scarbrough
10.2021

Diploma in Computer Applications - DCM

Super Shine Computer Academy
India Punjab
02.2018

Languages

English
Full Professional

Timeline

Operations Officer

TD Bank
08.2022 - Current

Front Desk Agent

Monte Carlo Inns
10.2019 - 01.2022

Diploma In Early Childhood Education - Childcare

Norhtern College At Pures

Diploma in Computer Applications - DCM

Super Shine Computer Academy

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Khushkamal Kaur Ranu