KHUSHMEET KAUR THIARA
Markham,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Harvey's Restaurant
01.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Office Administrative Assistant
Excel Doors And Windows
01.2021 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Strengthened relationships with vendors to negotiate favorable contract terms that benefitted the organization financially.
- Responded to inquiries from callers seeking information.
Education
Diploma - Business General
Niagara College
Toronto, ON12.2023
Skills
- Data Collection
- Appointment Scheduling
- Report Generation
- Paperwork Processing
- Call Management
- Client Relations
- Conflict Resolution
- Coordination
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Urdu
Professional Working
Certification
- Smart Serve
- CPR and First Aid
Timeline
Customer Service Representative
Harvey's Restaurant
01.2021 - Current
Office Administrative Assistant
Excel Doors And Windows
01.2021 - Current
Diploma - Business General
Niagara College
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