KHUSHI VIRK
Delta,Canada
Summary
Customer Service Specialist | Problem-Solver | Relationship Builder
Dedicated and empathetic customer service professional with a proven ability to handle high-pressure situations, resolve issues efficiently, and create positive customer experiences. Skilled in active listening, conflict resolution, and digital support tools. Passionate about building lasting relationships and enhancing brand reputation through exceptional service. Adaptable, detail-oriented, and committed to exceeding customer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Real Estate Assistant
YPA REALTY INC.
Surrey, British Columbia
01.2022 - Current
- Facilitated communication between clients, lenders, attorneys, title companies and other parties related to a transaction.
- Provided administrative support to real estate agents by organizing paperwork, answering phones, responding to emails and managing calendars.
Front End Associate
Homedepot
Surrey, British Columbia
03.2021 - Current
- Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
Customer Service Representative
Homedepot
Surrey, British Columbia
03.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Science - Applied Sciences
Douglas College
New Westminster, BC, Canada04-2023
Grade XII -
Burnsview Secondary School
Delta, BC, Canada01.2020
Grade XI -
Apeejay School
Jalandhar, Punjab, India01.2019
Skills
- Communication skills
- Professional development
- Customer relationship management
- Time management
- Inventory management
- Complaint handling
- Sales support
- Public Speaking & Presentation Skills
- Teamwork
- MS Word
- MS Excel
- PowerPoint
- Adobe Premiere Pro
- Adobe Photoshop
Personal Information
Date of Birth: 09/12/01
Personality Traits
- Positive looking, dynamic, committed, dedicated, confident, disciplined, and loyal
- Innovative in nature and passionate about work
- Motto of hard work is to achieve self-satisfaction and improve in every aspect of work
- Loves to accept new challenges, plan them minutely, and implement them effectively
- Believes team strength and discipline are key to success; mission is to nurture and groom for a competitive world
Certification
- Project Management Certification ( currently )
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
French
Limited
Accomplishments
- Recipient of 6 Home Depot Homers awards for outstanding problem-solving, customer service, fast learning, and time management. Recognized for consistently delivering exceptional results and exceeding performance expectations in a fast-paced environment.
Timeline
Real Estate Assistant
YPA REALTY INC.
01.2022 - Current
Front End Associate
Homedepot
03.2021 - Current
Customer Service Representative
Homedepot
03.2021 - Current
Associate of Science - Applied Sciences
Douglas College
Grade XII -
Burnsview Secondary School
Grade XI -
Apeejay School
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