Khushi Soni
Barrie
Summary
Detail-oriented, responsible, and committed Professional, with a done attitude, on-time, and high-quality work spirit, and more than 2 plus years of experience executing requirements, implementing as a sales specialist, moreover delivering the best in a tech sales environment and Great command of improving and providing the best customer experience. Well-versed in building positive relationships with customers and other clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales and customer service/support representative
Bell-Nordia
02.2023 - 12.2023
- Managed Outbound Calls, Customer engagement, Database management and Feedback and
- Addressing their needs effectively, and receiving positive feedback or high satisfaction ratings
- Maintained an average response time of under 30 seconds, meeting or exceeding service level agreements
- Reduced Average Handling Time by 20% through efficient issue resolution techniques without compromising service quality
- Anticipated customer needs and consistently offered expert support to maximize satisfaction
- Worked in teams and transferred requests timely when needed
Retail Sales Specialist
Future Tech
03.2022 - 09.2022
- Maintained consistent visual merchandising and housekeeping standards at all times
- Ensuring adherence to operating and security procedures at all times
- Keeping knowledge up-to-date of all collections, product information, promotions, and rewards programs at all times.
- Reduced customer acquisition cost by 25% through targeted marketing strategies and optimized sales processes
Event Management Intern
Aashman Foundation
04.2021 - 10.2021
- Analyzed event costs to identify areas of improvement and cost savings
- Organized brainstorming sessions between cross-functional teams to develop strategic creative ideas for future events
- Trained and supervised event staff to complete tasks on time.
- Contributed to increased brand visibility through social media promotion efforts targeting key audience demographics.
- Effectively managed budgets to optimize resources and minimize expenses while maintaining event quality.
Education
Post Graduate Diploma - Global Business Management
Seneca College of Applied Arts And Technology
Toronto08.2023
BBA - Business Administration
St. Aloysius College
Madhya Pradesh, India05.2021
Skills
- Excellent verbal and written communication
- Experience in tech sales
- Social Media Marketing
- Advanced problem-solving skills
- Strong grasp of Office 365 and similar tools
- Time Management
- Teamwork and Collaboration
- Customer Service
- Relationship Building
- Attention to Detail
- Typing speed 50 words/minute
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
The fundamentals of Digital Marketing
Microsoft Excel- Basic Excel formulas and functions
Fundamentals of User Experience (UX)
Data Analytics
Decision-Making models
Investment Funds in Canada (Enrolled)
Timeline
Sales and customer service/support representative
Bell-Nordia
02.2023 - 12.2023
Retail Sales Specialist
Future Tech
03.2022 - 09.2022
Event Management Intern
Aashman Foundation
04.2021 - 10.2021
Post Graduate Diploma - Global Business Management
Seneca College of Applied Arts And Technology
BBA - Business Administration
St. Aloysius College
The fundamentals of Digital Marketing
Microsoft Excel- Basic Excel formulas and functions
Fundamentals of User Experience (UX)
Data Analytics
Decision-Making models
Investment Funds in Canada (Enrolled)
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