Summary
Overview
Work History
Education
Skills
Timeline
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Khushi Pundeer

Moncton,NB

Summary

Highly dedicated and customer-focused professional with proven experience in delivering world-class customer service in a call center environment. Adept at understanding customer needs, providing personalized travel experiences, and managing high-stress situations with empathy and poise.

Overview

1
1
year of professional experience

Work History

Sales Associate

Ikea
11.2023 - 02.2024
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Technically Proficient (PC, MS Office).
  • Clear Written and Verbal Communication.

Receptionist

Moti Mahal
New Delhi, Delhi
01.2023 - 06.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated and recorded customer or client information to maintain accounts.

Education

High School Diploma -

International Institute of Travel & Business
01-2024

Skills

  • Technically Proficient (PC, MS Office)
  • Customer Needs Assessment
  • Product Sales
  • Client Account Management
  • Written and oral communication skills
  • Premium Customer Service

Timeline

Sales Associate

Ikea
11.2023 - 02.2024

Receptionist

Moti Mahal
01.2023 - 06.2023

High School Diploma -

International Institute of Travel & Business

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Khushi Pundeer