KHUSHI PRUTHI
Niagara Falls,Canada
Summary
Experienced in managing guest calls, reservations, check-ins, and check-outs with professionalism and efficiency. Skilled in using booking systems and handling guest queries to ensure a smooth front desk experience. SKILLED IN ANTICIPATING GUEST NEEDS AND RESOLVING CONCERNS EFFICIENTLY TO ENSURE SATISFACTION AND LOYALTY. CONSISTENTLY RECOGNIZED FOR DELIVERING A WELCOMING, PROFESSIONAL DEMEANOR AND FOSTERING POSITIVE GUEST RELATIONS. EXPERIENCED IN COORDINATING WITH CROSS-FUNCTIONAL TEAMS TO ENSURE SEAMLESS SERVICE DELIVERY AND OPERATIONAL EXCELLENCE.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Marriott Hotel
Niagara Falls, Canada
05.2024 - Current
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Managed reservations using Marriott's property management system efficiently.
- Answered phone calls promptly, addressing inquiries and providing information.
- Resolved guest complaints professionally, ensuring customer satisfaction at all times.
- Coordinated with housekeeping to maintain room availability and cleanliness standards.
Sales Associate
Crocs
Niagara-on-the-Lake, Canada
05.2024 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Server
Royal Paan
Niagara Falls, Canada
12.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Room Attendant
Embassy Suites
Niagara Falls, Canada
03.2024 - 05.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain a spotless environment.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Education
HOSPITALITY - Hotel AND Restaurant operations
Niagara College
Niagara-on-the-Lake, ON09.2024
Skills
- ACTIVE LISTENING
- PROFESSIONAL COMMUNICATION
- PATIENCE AND EMPATHY
- CHECK-IN/CHECK-OUT PROCEDURES
- CALL HANDLING & TELEPHONE ETIQUETTE
- RESERVATION MANAGEMENT
Availability
Full Time
Languages
- English, Native or Bilingual
- Punjabi, Native or Bilingual
- Hindi, Native or Bilingual
Timeline
Front Desk Agent
Marriott Hotel
05.2024 - Current
Sales Associate
Crocs
05.2024 - 09.2024
Room Attendant
Embassy Suites
03.2024 - 05.2024
Server
Royal Paan
12.2023 - 03.2024
HOSPITALITY - Hotel AND Restaurant operations
Niagara College
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