Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Khushi Pandya

102 George Street ,NS

Summary

Dedicated and results-driven Store Supervisor with over 1 year of experience in retail store leadership, specializing in inventory control, staff supervision, and customer satisfaction in a pharmacy setting. Proven ability to open and close the store, handle deposits, coach teams, and maintain a clean and organized environment. Committed to ensuring excellent service, workplace safety, and efficient store operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Supervisor

Pharmasave Pharmacy
08.2024 - 04.2025
  • Open and close the store; manage the store's alarm systems, and perform safe audits.
  • Balance tills and floats at the beginning and end of shifts, and prepare bank deposits.
  • Process customer transactions with speed and accuracy using the POS system.
  • Monitor inventory levels, restock displays, and receive/store new shipments.
  • Ensure that expiry tracking and FIFO rotation procedures are followed.
  • Submit weekly reports and documentation to management.
  • Delegate tasks, assign break times, and coach six or more employees on best practices.
  • Maintain store cleanliness, safety, and presentation standards daily.
  • Consistently exceed customer service expectations, and resolve issues promptly.

Retail Store Manager

Blue Jays Stadium
01.2023 - 06.2024
  • Supervised day-to-day operations of a fast-paced retail store within the stadium during major sports events, concerts, and peak footfall hours.
  • Led a team of retail associates, ensuring high standards of customer service, product knowledge, and team performance.
  • Managed inventory control, restocking, and product displays to align with high-demand game days, and promotional events.
  • Handled cash management, POS operations, and end-of-day reconciliation during high-volume sales periods.
  • Delivered exceptional customer service to local fans and international guests, resolving issues quickly and professionally.
  • Coordinated with merchandising and logistics teams to ensure timely stock replenishment, and promotional setups.
  • Implemented visual merchandising strategies that increased impulse purchases and team merchandise visibility.
  • Trained new staff on customer service protocols, sales techniques, and stadium-specific safety procedures.
  • Ensured all operations complied with stadium policies, safety standards, and security protocols.
  • Adapted quickly to dynamic schedules, crowd surges, and operational changes during special events, or playoffs.

Administrative Manager

Entrepreneur Development Institutional of India
01.2021 - 11.2022
  • Provided inbound customer support flow guide to ensure consistent and high-quality service.
  • Tracked, documented, and retrieved information in databases to maintain accurate and comprehensive records.
  • Maintained broad knowledge of client products and services, with familiarity in iOS and/or macOS preferred.
  • Offered additional products and services to customers, enhancing their overall experience.
  • Demonstrated excellent problem-solving skills and attention to detail in every interaction.
  • Utilized strong communication skills to effectively assist and engage with customers.

Education

Post-Baccalaureate Diploma - Global Business Management

Georgian College
Toronto, ON
01.2023

Master Of Commerce - Business Accountancy And Finance

Gujarat University
Ahmedabad, India
08.2021

Skills

  • Store opening and closing procedures
  • Staff supervision and scheduling
  • Cash handling and daily deposits
  • Pos operations and audits
  • Inventory management and stocking
  • Order processing (warehouse and DSD)
  • Customer service excellence
  • Team coaching and delegation
  • Time management and multi-tasking
  • Workplace health and safety compliance
  • Cleanliness and store maintenance

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Punjabi
Full Professional

Certification

CPR certificate

Timeline

Store Supervisor

Pharmasave Pharmacy
08.2024 - 04.2025

Retail Store Manager

Blue Jays Stadium
01.2023 - 06.2024

Administrative Manager

Entrepreneur Development Institutional of India
01.2021 - 11.2022

Post-Baccalaureate Diploma - Global Business Management

Georgian College

Master Of Commerce - Business Accountancy And Finance

Gujarat University

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Khushi Pandya