Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Khushi Nayyar

Calgary,AB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Executive

JD Sports
11.2023 - 01.2024
  • Implemented and developed customer service training processes.
  • Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Managed timely and effective replacement of damaged or missing products.

Concierge Supervisor

Paragon Security
07.2022 - 08.2023
  • Maintained friendly and professional customer interactions.
  • Managed approximately 40 incoming calls, emails and faxes per day from customers.
  • Generated monthly reports on customer activity and customer feedback.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Created welcoming and comfortable environment for guests.

Gas Station Attendant

Shell
05.2022 - 07.2022
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Conducted test drives crafts, confirming proper operation.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Checked tools and equipment to prevent accidents and injuries.

Communications Assistant

NCC
03.2019 - 02.2021
  • Handled routine inquiries from customers via email or phone calls promptly while demonstrating excellent customer service skills.
  • Managed multiple competing priorities simultaneously within tight deadlines without sacrificing attention to detail or quality.
  • Streamlined internal communications processes for increased efficiency and Cadet satisfaction.
  • Managed company Facebook, Twitter, Instagram social media platforms to promote and foster public engagement.

Education

Certificate - Business Management

CIOT(Affiliate To Portage College)
Calgary, AB
02.2024

Certificate - Data Processing And Reporting

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
05.2023

Skills

  • Rapid 10-key data entry
  • Sorting and Filing
  • Customer Relationship Management
  • Asset Protection
  • Transaction Processing
  • Business Development
  • Attention to Detail
  • Money Handling

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Certificate of Marketing - CIOT
  • Verbal Judo - Paragon Securities

Timeline

Customer Service Executive

JD Sports
11.2023 - 01.2024

Concierge Supervisor

Paragon Security
07.2022 - 08.2023

Gas Station Attendant

Shell
05.2022 - 07.2022

Communications Assistant

NCC
03.2019 - 02.2021

Certificate - Business Management

CIOT(Affiliate To Portage College)

Certificate - Data Processing And Reporting

Conestoga College Institute of Technology And Advanced Learning

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Khushi Nayyar