khushi mehta
Oshawa,Ontario
Summary
Experienced in communication and leadership, with a passion for customer service. Skilled at learning and adapting to new environments and procedures, ready to utilize problem-solving and organizational skills as a Customer Service Supervisor. Personable and positive with exceptional interpersonal skills, demonstrating natural leadership and motivation. Deep understanding of customer service principles, conflict resolution, and team management. Committed to driving customer satisfaction and team performance to achieve company goals.
Overview
2
2
years of professional experience
Work History
Customer service supervisor
Canadian Tire
06.2023 - Current
- Help consumers find items, answer questions about products, making appropriate referrals, and addressing contentious situations within prescribed bounds and redirecting to proper resources as needed
- Performing tasks efficiently to minimize customer wait times and contribute to a positive customer experience
- Responsible for managing cash, debit/credit card transactions, and issuing correct change to consumers as needed
- Returns and exchanges are permitted, especially for products requiring more extended help or resolution
- Handle client complaints or difficulties, seeking answers that are consistent with corporate rules and achieving customer satisfaction
- Take the time to understand each customer's unique needs and preferences, offering personalized recommendations and tailored solutions to meet their requirements effectively
- Embrace diversity and inclusivity by treating all customers with respect, regardless of their background, culture, or identity, and ensuring that every individual feels valued and welcomed in the store
Help desk / customer assistance
Trent University
01.2023 - 04.2025
- Assist students, faculty, and staff with technical issues related to university systems (e.g., myTrent, email, learning management systems like Blackboard)
- Troubleshoot and resolve hardware, software, and network problems
- Assist with maintaining IT infrastructure by performing system updates and resolving common technical issues
- Provide basic training or guidance on using university platforms and tools
- Offer documentation or instructional materials to help users navigate the systems
Customer service lead
Bath & Body Works
06.2023 - 09.2023
- Interact with customers & ensure to advise appropriate product
- Read and respond to interaction from linked departments to handle online orders
- Resolve customer issue with empathy and escalate to supervisor if required
- Build trust by providing right advise and encouraging customer to enroll in loyalty program
- Collaborating with other team members to ensure a positive and efficient work environment
- Promptly apply company's operating policies and procedures with due diligence
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Education
Business Administration - Marketing
Trent University
04.2025
Skills
- Excellent professional communication
- Self-motivated
- Superior time management
- Strong analytical skills
- Accurate compliance
- Detail oriented
- Strongly organized/multi-tasking
- Interpersonal skills
- Positive attitude
- Effective problem resolution
- Follow deadlines proactively
- Transparent reporting
- Proficient in MS Office suite
- Outlook/word/power point
- Problem-Solving
- Team Building and Leadership
- Work Prioritization
Availability
Part time (open to close)
Languages
English
Full Professional
Timeline
Customer service supervisor
Canadian Tire
06.2023 - Current
Customer service lead
Bath & Body Works
06.2023 - 09.2023
Help desk / customer assistance
Trent University
01.2023 - 04.2025
Business Administration - Marketing
Trent University
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