Khushi khushi
Nelson,BRITISH COLUMBIA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Grocery Clerk
Save On foods
Nelson, BRITISH COLUMBIA
10.2022 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Implemented new eCommerce technologies that improved store efficiency.
Front End Associate
A & W
Nelson, BRITISH COLUMBIA
06.2023 - 08.2024
- Performed daily opening and closing procedures according to standard operating procedures.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Processed customer transactions and provided excellent customer service.
- Stayed informed about daily specials, new menu items, promotions.
Education
Business Administration
Selkirk College
Castlegar, BC12-2024
Skills
- Call Management
- Inbound and Outbound Calling
- Complaint resolution
- Scheduling
- Retail sales customer service
- Staff Training
- Food inspection
- Menu presentation
- Food station setup
Accomplishments
- Continously winning the first prize in Beauty Competition.
- 2000rs scholarship from district government to achieve the rank of 95% in punjabi course.
- Awards for volunteer work in religious place by government.
Certification
- Serving it right
- Food Safe Certification
- First Aid Certification
Timeline
Front End Associate
A & W
06.2023 - 08.2024
Customer Service Representative, Grocery Clerk
Save On foods
10.2022 - Current
Business Administration
Selkirk College
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