Khushi Anand
Lake Country,Canada
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service sector. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic, and results-oriented, with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
Lake Country
06.2024 - Current
- Deliver fast, friendly service while maintaining product quality.
- Prepare food and beverages following safety and brand standards.
- Operate cash register and POS system accurately for cash, debit and credit transactions.
- Maintain restaurant cleanliness and restock supplies to support smooth operations.
- Resolve customer concerns professionally and efficiently to enhance satisfaction.
Early Childhood Educator Assistant
Simply Kids
Langley
02.2024 - 06.2024
- Assisting in the implementation of age-appropriate educational programs.
- Boosted children's cognitive development by 30% through innovative learning activities.
- Proficient in child safety protocols and emergency response procedures.
- Solved behavioral issues by employing effective communication strategies.
- Contributed to a 20% increase in parent satisfaction rates by providing regular updates on child progress.
Smoothie Maker
Booster Juice
Langley, Canada
02.2023 - 06.2024
- Making smoothies in a fast paced environment and ensuring the quality is unaffected.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Seasonal Warehouse Associate
Lululemon
Delta
11.2023 - 01.2024
- Fulfill customer orders accurately and efficiently.
- Operate machinery and equipment safely.
- Maintain workplace licenses for machine operation.
- Prioritize safety and adhere to safety protocols.
- Handle heavy items, following safe lifting practices.
- Collaborate with team members to meet production goals.
- Assist in inventory management and restocking.
- Perform quality control checks on products and orders.
- Maintain clear communication with supervisors regarding progress and issues.
Food Counter Attendant
Bar Burrito
Langley
04.2022 - 11.2023
- Efficiently managing food court operations to ensure smooth service.
- Successfully maintaining a clean and hygienic environment, complying with health regulations.
- Demonstrating excellent customer service skills, enhancing customer satisfaction.
- Effectively addressing and resolving customer complaints, improving overall service quality.
- Contributing to a 15% increase in repeat customers through exceptional service delivery.
- Developed and actualized customer service initiatives to decrease wait times.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Maintained up-to-date knowledge of product and service changes.
Food Court Attendant
Taco Del Mar
Langley, Canada
11.2021 - 04.2023
- Greeted customers and provided assistance with menu selections.
- Maintained cleanliness of the restaurant by wiping tables, counters, and chairs.
- Operated cash register to process customer orders accurately and efficiently.
- Assisted in food preparation tasks such as setting up ingredients for cooks.
- Cleaned and sanitized kitchen equipment according to health regulations.
- Stocked shelves with food items, beverages, condiments, cutlery and utensils.
- Followed all safety guidelines when handling hot foods or sharp objects.
- Prepared food items such as sandwiches, salads and wraps according to recipes.
Education
Early Childhood Education -
Western Community College
Surrey, BC10.2023
Associate of Arts -
Columbia College
Vancouver, BC12.2022
Post-Secondary -
D.N. Model Sen. Sec. School
Punjab, India01.2021
Skills
- Food preparation techniques
- Cross-Functional Teamwork
- Food safety knowledge
- Quick Learner
- Order Accuracy
- Customer Engagement
- Food Preparation
- Complaint Handling
- Conflict Resolution
- Health and Safety Regulations
Certification
- Food Handler Certification
- Serve it
- BST
- Responsible Adult
- First Aid
- ACE and Early Trauma
References
References available upon request.
Volunteer Experience
- Social Volunteering, 2021, Active volunteer and attendee for blood donation camps for the betterment of society with selflessness. Participated in educating school children towards the traffic rules so that they will become responsible for various schools.
- College Volunteering, 2021 - 2023, Volunteered for 2 years in a row for organizing the athletic tournament at college level. Volunteered in college orientation for new students and assisted them to cope up with the college facilities and programs easily.
Languages
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
French
Limited
Timeline
Team Member
Tim Hortons
06.2024 - Current
Early Childhood Educator Assistant
Simply Kids
02.2024 - 06.2024
Seasonal Warehouse Associate
Lululemon
11.2023 - 01.2024
Smoothie Maker
Booster Juice
02.2023 - 06.2024
Food Counter Attendant
Bar Burrito
04.2022 - 11.2023
Food Court Attendant
Taco Del Mar
11.2021 - 04.2023
Early Childhood Education -
Western Community College
Associate of Arts -
Columbia College
Post-Secondary -
D.N. Model Sen. Sec. School