Khushdeep Brar
Printer
Edmonton,ON
Summary
Highly organized and meticulous adiminstrative and customer service experience with active listening and analytical problem- solving skills. Adept at preparing anfd maintaining files, greeting visitors and restocking supplies. Good communicator and planner with strong judgement and critical thinking abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Tim Horton
Brampton, Canada
04.2017 - Current
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed, updated and organized databases to handle customer and data.
Nurse
Global Hospital
Bathinda, Punjab
01.2015 - 12.2015
- Analyzed care plans and upheld JCAHO, Medicare and Medicaid guidelines.
- Instructed patients and families on medical diagnoses, treatment options.
- Partnered with healthcare teams to address care plan management, including development and implementation.
- Accurately recorded, documenting in computer.
- Set up and broke down individual clinic sites, managing activities from clinic initiation to termination, including paperwork processing, payment collection, biohazardous waste disposal and proper supply storage.
Education
Post- Graduate Diploma - Nursing Leadership And Management
Seneca College Markham Campus
Markham, ON2018
Post- Graduate Diploma - Health Care Management
Northern College At Pures-Toronto
Toronto, ON2017
Bcahelor - Bachelor Of Science In Nursing
Adesh Institute Of Medical Sciences & Research
Bathinda, PB2015
Under Graduate - Medical
Star Plus Convent School,Raman
Bathinda, PB2011
Skills
- Customer service
- Report preparation and file maintenance
- Complaint resolution
- Computer proficient
- Data entry
- Building Effective Relationships
- Multi-line phone talent
- Project Management
- Financial records and processing
- Time management skills
- Microsoft Office
Certification
- Computer Training Certificate
- Punjab Nurses Registration Council.
- Indian Nursing Council.
- Food safety program by National Restraunt Association.
Timeline
Customer Service Representative
Tim Horton
04.2017 - Current
Nurse
Global Hospital
01.2015 - 12.2015
Post- Graduate Diploma - Nursing Leadership And Management
Seneca College Markham Campus
Post- Graduate Diploma - Health Care Management
Northern College At Pures-Toronto
Bcahelor - Bachelor Of Science In Nursing
Adesh Institute Of Medical Sciences & Research
Under Graduate - Medical
Star Plus Convent School,Raman
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