Khushdeep kaur
Edmonton,AB
Summary
Dynamic customer service professional with a proven track record at Intel Net Global Services, excelling in problem-solving and teamwork. Recognized for enhancing customer loyalty through empathetic conflict resolution and efficient service delivery. Skilled in cash handling and maintaining a reliable, organized environment to boost overall satisfaction.
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Reliance Ltd,
04.2024 - 11.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer iss
- Helped customers complete purchases, locate items, and join reward programs.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Customer Service Representative
Intel Net Global Services
08.2023 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Crew Member
MacDonald's Restaurant
01.2023 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete order.
Teacher
Blackstone Education and Immigration
07.2020 - 12.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Education
Bachelor of Business Administration And Management - Business Administration And Management
Northern Alberta Institute of Technology
Edmonton, AB01-2025
High School Diploma -
S.B.S.B Akal Academy
Punjab, India03-2019
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Retail sales
- Reliability and punctuality
- Store opening and closing
Languages
Punjabi
Professional Working
Interests
- Cooking
- I enjoy cooking for friends and family gatherings
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Timeline
Retail Sales Associate
Reliance Ltd,
04.2024 - 11.2024
Customer Service Representative
Intel Net Global Services
08.2023 - 03.2024
Crew Member
MacDonald's Restaurant
01.2023 - 07.2023
Teacher
Blackstone Education and Immigration
07.2020 - 12.2022
Bachelor of Business Administration And Management - Business Administration And Management
Northern Alberta Institute of Technology
High School Diploma -
S.B.S.B Akal Academy
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