Khushdeep Kaur
Edmonton
Summary
Assistant manager with 3+ years of experience managing retail operations. Adept at implementing effective merchandising strategies, improving customer retention, and generating sales. Proven ability to deliver exceptional customer experiences, build strong relationships, and achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
TJX Canada (Marshalls)
02.2022 - Current
- Develop and implement back-of-house policies and procedures, which includes management and processing of trucks and merchandise to the sales floor.
- Oversee the daily operations of the store, managing inventory, store supplies, front-end efficiency and customer service.
- Performed Opening and closings of the store.
- Recruited and screened qualified potential employees.
- Performed scheduling for the team as well as for training team too.
- Resolved customers problems and ensure maximum customer satisfaction.
- Implemented systems and procedures to increase sales and positive work environment.
- Conducted inventory audits.
- Prepared detailed performance reviews for team members, providing constructive feedback and recognizing achievements.
Dispatcher
Rai Trucking
06.2022 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Closely Monitored dispatch board to triage and prioritize over daily calls.
- Utilize different software (Avaal, Load Link, Expert) to enter customer orders, deliveries, and receipts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Keyholder
TJX Canada
06.2019 - 01.2022
- Oversaw store operations by counting cash drawers, supervising staff and answering team quarries.
- Performed opening and closings of the store alone.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Performed Safe verification.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Performed Health and Safety inspections, lead the committee meetings and applied loss prevention techniques.
Education
BBA - Accounting
NAIT
04-2026
Diploma - Business Administration
NorQuest College
04.2019
High School Diploma -
MRM Public School
04.2015
Skills
- Verbal and Written Communication
- Managing Operations and Efficiency
- Hiring and Training
- Technical
- Microsoft and excel expert
- Customer Service
- Payroll
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native/ Bilingual
Certification
- First Aid and CPR Level C and AED
- Dispatch Certificate
Timeline
Dispatcher
Rai Trucking
06.2022 - 08.2024
Assistant Manager
TJX Canada (Marshalls)
02.2022 - Current
Keyholder
TJX Canada
06.2019 - 01.2022
Diploma - Business Administration
NorQuest College
High School Diploma -
MRM Public School
BBA - Accounting
NAIT
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