Summary
Overview
Work History
Education
Languages
Certification
Timeline
Generic

Khushbu Harsh Shah

Edmonton,Alberta

Summary

Dedicated customs specialist with extensive experience in processing complex entries and providing exceptional customer service. Proven ability to manage high volumes while ensuring compliance with Canadian Customs regulations and Free Trade Agreements (FTAs). Skilled in resolving customs clearance issues, tracking shipments, and managing documentation for the Canada Border Services Agency (CBSA). Proficient in verifying team entries, classifying goods according to the Harmonized Tariff Schedule, and maintaining a tariff classification database. A strong communicator who effectively addresses client inquiries and collaborates with team members to enhance operational efficiency. Experienced with various entry types, including marine, truck, vehicles, and bonds, ensuring comprehensive customs service delivery..

Overview

7
7
years of professional experience
1
1
Certification

Work History

Jr Import Specialist

Farrow
08.2022 - Current
  • Deliver exceptional customer service to clients, vendors, and service providers.
  • Accurately complete complex customs entries with minimal supervision.
  • Process a high volume of entries as established by performance benchmarks.
  • Resolve customs clearance issues, such as reject notices, eManifest errors, paper packages, and RMD corrections, with minimal guidance.
  • Complete final invoicing for customs entries to CBSA within the designated timeframe.
  • Demonstrate a strong understanding of Free Trade Agreements (FTAs) and their application to shipments.
  • Review and verify the accuracy of entries completed by team members as needed.
  • Handle queries promptly, efficiently, and professionally.
  • Clear and trace shipments to ensure successful delivery.
  • Request payments, gather original documents, and provide delivery instructions as necessary.
  • Report any issues to the Team Leader or Supervisor.
  • Assist fellow team members and the Team Leader with tasks as required.
  • Foster client relationships to encourage repeat business.
  • Process and verify the accuracy of customs documentation.
  • Support freight forwarders and customs brokers with import and export challenges related to all shipments.
  • Track, trace, and report on shipments to ensure timely delivery to company or customer locations.
  • Thoroughly review all import documentation to ensure full compliance with Canadian Customs rules and regulations.
  • Classify goods according to the Harmonized Tariff Schedule of Canada.
  • Maintain and regularly review a tariff classification database for all imported materials and products.
  • Follow procedures to classify goods according to the Harmonized Tariff Schedule of Canada.
  • Maintain, manage, and follow up on MD packages pending customs release.
  • Respond to client inquiries regarding shipment tracking and related services.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.
  • Possess experience with various entry types, including marine, truck, vehicles, and bonds.

Produce Associate

Walmart
08.2021 - 07.2022
  • Assisted browsing customers with purchasing products, and resolved any customer problematic issues
  • Completed Various reports including Trailer listing, ITR Report, conducted Weekly Cycle counts and worked on the constant improvement of all store operations to increase efficiency
  • Accuracy of Country of origin signage, Cull, Rotate and zone product according to company methods and procedures
  • Helping management with Customers promotional programs(CPP) and CVP'd as Required, Reduce bags program, complete warehouse claims, assist with recalls
  • Promoted new products, Feature to Home, stocking and maintaining Fit Standards kept the store neat and clean, conducted regular inventory counts
  • Attend store huddles, developed and maintained a positive work environment, and worked closely with the Managers
  • Adhere to safety procedures in ensuring the security and safety of customers within the store, Ensure total satisfaction of customers during their shopping experience

Insurance Executive

Syush Advisory LLP SUB: Pahal Financial Services
07.2019 - 05.2021
  • Process claims of Life insurance and General insurance
  • Performed administrative tasks, such as maintaining records and handling policy renewals
  • Monitored insurance claims to ensure they are settled equitably for both the client and the insurer, Rejection and deduction analysis
  • Files management to maintain TAT of file dispatch within defined timeline
  • Handling queries of Reimbursement claims, reimbursement claims audit
  • Handling customer / Hospital level escalations and grievances
  • Coordinated with other departments to assist, clarify and distribute reports
  • Field incoming calls to service current customer policies and Queries
  • Maintained insurance licensing requirements
  • Attended meetings seminars and programs, learned about new products and services, learned new skills to be more efficient

Credit Officer

Novaríis Finance
11.2017 - 06.2019
  • Understand customer financial needs and accordingly recommend suitable Company products and Services
  • Provide excellent customer services and ensure customer satisfaction
  • Maintaining up-to-date knowledge about Company products and services
  • Build positive working relationship with customer for repeat businesses
  • TVR of Loan Inquiries, credit report analysis, loan approval, loan disbursement
  • Cash Handling of Branch, Process ECS of Emi Cycle of every month
  • Address client concerns and requests in a professional manner

Education

Bachelor of Science - Computer Application

Somlalit Compuíer Applicaíion(SLICA)
Ahmedabad,India
05-2016

Languages

English
Native or Bilingual
Gujarati
Native or Bilingual

Certification

CCS- currently pursuing

Timeline

Jr Import Specialist

Farrow
08.2022 - Current

Produce Associate

Walmart
08.2021 - 07.2022

Insurance Executive

Syush Advisory LLP SUB: Pahal Financial Services
07.2019 - 05.2021

Credit Officer

Novaríis Finance
11.2017 - 06.2019

Bachelor of Science - Computer Application

Somlalit Compuíer Applicaíion(SLICA)

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Khushbu Harsh Shah