Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Khushbu Pachori

New Westminster,BC

Summary

Dedicated IT Network Administrator 5 yrs experience in IT vision, development and implementation of programs and systems. Subject matter expert in day-to-day operations, planning, organizing and managing operations and complying with standards and policies. Demonstrated to leverage strategic planning to foster new improvements that maximize productivity and efficiency. Insightful Information Technology Manager .Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technology Consultangt

Staples
10.2022 - Current
  • Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
  • Streamlined business processes for increased efficiency and productivity through the integration of cutting-edge technologies.
  • Reduced system downtime with proactive maintenance, troubleshooting, and problem resolution for various IT infrastructures.
  • Conducted comprehensive assessments of client systems, providing actionable recommendations for improvements and upgrades.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Junior Network Administrator

Shakti Pumps
06.2014 - 10.2020
  • Enhanced network performance by conducting regular system maintenance and troubleshooting connectivity issues.
  • Improved network security through implementing firewalls, monitoring access points, and updating antivirus software.
  • Optimized network configurations for increased efficiency by regularly assessing and updating hardware components.
  • Supported IT infrastructure with routine backups, ensuring minimal downtime in case of data loss or failure.
  • Managed user accounts and permissions for seamless onboarding and offboarding processes, safeguarding against unauthorized access.
  • Reduced response times for help desk tickets by swiftly addressing user-reported issues related to network connectivity or hardware performance.
  • Contributed to cost reductions by identifying opportunities for consolidating servers or virtualizing resources where appropriate.
  • Ensured reliable Wi-Fi coverage throughout the office environment by strategically placing access points and monitoring signal strength.
  • Coordinated with vendors for timely delivery of hardware replacements or upgrades as needed to maintain optimal network functionality.
  • Maintained inventory records of all networking equipment, streamlining asset management processes while ensuring adequate supplies for future needs.
  • Provided on-call support for network engineering duties.

Education

Advanced Diploma - Cybersecurity Specialist

Vancouver Career College
New Westminster, BC
01.2025

Bachelors of Engineering - Engineering

RGPV
India
08.2012

Skills

  • Technical Installation
  • Technical Support
  • Network Administration
  • Desktop Support
  • Design and Implementation
  • Maintenance Scheduling
  • Multitasking
  • Team Collaboration
  • Analytical Thinking
  • Continuous Improvement
  • Active Listening
  • Goal Setting
  • Linux Certification
  • Problem-Solving
  • Organizational Skills
  • Time Management
  • Problem-Solving Abilities
  • Network Repairs and Maintenance
  • Performance Improvements
  • Data Backups
  • Network Systems Installation
  • Firewall Management
  • Wireless Networking
  • System Administration
  • IP Addressing and Subnetting
  • VoIP Systems
  • Network Architecture
  • Performance Optimization
  • Network Troubleshooting
  • Customer Support
  • VPN Configuration
  • IP Addressing
  • Network Automation
  • Router Configuration
  • Switch Configuration
  • Storage Area Networks
  • Cloud Computing
  • Active Directory
  • Windows Server
  • Hardware Installation
  • System Testing
  • Technical Troubleshooting

Languages

English
Full Professional
Hindi
Native or Bilingual
French
Elementary

Certification

1) CompTIA+ Network Pro Certification.

2) CompTIA+ Client Pro Certification


Timeline

Technology Consultangt

Staples
10.2022 - Current

Junior Network Administrator

Shakti Pumps
06.2014 - 10.2020

Advanced Diploma - Cybersecurity Specialist

Vancouver Career College

Bachelors of Engineering - Engineering

RGPV

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Khushbu Pachori