Khushbu Mehta
St. Catharines,United States
Summary
Knowledgeable and dedicated professional with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Recognized for being meticulous, empathetic and assertive in communication.
Overview
8
8
years of professional experience
Work History
Inside Sales Associate
Accenture
06.2021 - Current
- Proactively outreach (outbound calls) and reactively engage with clients over the phone and via email & chat.
- Speak with decision-makers over the phone to increase the value of their online advertisements through optimization; with an aim to increase customer investment on the platform..
- Identify sales opportunities and provide clients with tailored solutions to meet their goals
- Improve clients’ experiences by consulting on optimal and appropriate product adoption, including walk throughs of implementation.
- Became a shadower to new joiners and helped them with the processes, knowledge and workflow.
- Set and achieved company's defined goals and maintained a consistent good quality metrics on board
- Shared ideas to improve ad products and the customer experience.
Customer Service Representative
Bartech Technical Services of Canada Ltd.
03.2020 - 06.2021
- Worked for Accenture as a Customer service representative for the social media giant to help clients with their business related issues and concerns through chat, emails and phone (outbound) support
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Worked as an Executive Services for highest spender clients to help them with their issues and resolve efficiently and timely manner.
Coordinator
Arpan NGO
01.2017 - 05.2019
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Collaborated with IT and research team to develop user-friendly project management tool, streamlining project tracking and reporting.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Counselor
Arpan NGO
10.2017 - 12.2018
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Listened to clients' concerns and provided encouragement and support
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Provided crisis intervention services, offering immediate support and stabilization.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
Education
Master of Arts - Counselling Psychology
SNDT University
Mumbai, India04.2014
Bachelor of Arts - Psychology
University of Mumbai
Mumbai, India05.2012
Skills
- Strategic Planning
- Teamwork and mentoring
- Active listening and Effective Communication
- Multitasking and Attention to Details
- Time management, Work Planning and Prioritization
- Problem-Solving
- Analytical Skills
- Scheduling and Coordinating
Timeline
Inside Sales Associate
Accenture
06.2021 - Current
Customer Service Representative
Bartech Technical Services of Canada Ltd.
03.2020 - 06.2021
Counselor
Arpan NGO
10.2017 - 12.2018
Coordinator
Arpan NGO
01.2017 - 05.2019
Master of Arts - Counselling Psychology
SNDT University
Bachelor of Arts - Psychology
University of Mumbai
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