Khushboo Walia
Mississauga,ON
Summary
Graduate of a Medical Office Administration Program who is eager to begin serving people in the community by stepping into healthcare. Shows extreme attention to detail, a superior work ethic and a congenial attitude that can help out put patients at ease. Ability to put perform vital checks on patients, clean and dress wounds, and perform common administrative tasks. Looking for an opportunity to build skills while gaining experience and knowledge from mentors within the industry.. Currently working as Front Desk Agent in one of the renowned chain hotels, experiencing real world hospitality. Always a learner. Open for Volunteering opportunities.
Overview
1
1
Certification
Work History
GUEST SERVICES AGENT
QUALITY INN AND SUITES
Mississauga, ON
12.2023 - Current
- · Provided outstanding customer service to hotel guests, ensuring their needs were promptly addressed and exceeded expectations.
- · Managed check-in and check-out procedures efficiently, maintaining positive and welcoming atmosphere for guests.
- · Handled reservations, room assignments, and inquiries via phone, email, and in-person interactions with accuracy and professionalism.
- · Resolved guest complaints and issues promptly and effectively, demonstrating strong problem-solving skills and commitment to guest satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Contributed towards overall increase in online review ratings by providing prompt assistance whenever required
- Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment
- Managed over 50 Phone calls per day with professionalism and directed calls, reservations appropriately increasing sales by 10%
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations
Healthcare Administrator
William Osler Health System
Etobicoke, ON
01.2024 - 04.2024
- · Conduct myself professionally and adhere to relevant legislation, standards and codes of ethics
- · Managed scheduling, coordination and organization of administrative tasks and workflow within specific deadliness and according to set priorities
- · Coordinate collection, analysis, distribution and response to communications in workplace to facilitate flow of information
- · Operate and provide support to others related to use of office equipment and technologies
- · Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records
- · Produce financial and client billing records for health services by compiling relevant information and using accounting software
- · Produce health documents and reports using available technologies and applying industry standards
- · Use interpersonal and client service skills to respond to diverse needs of clients, their family members and health care team
- · Identify and use non-invasive clinical tasks to support effective and efficient health service operations
- · Apply basic entrepreneurial strategies employing critical thinking and ethics within health services field
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Education
High School Diploma -
Georgian@ilac
Toronto, ON04.2024
Completed High School Education in Medical Stream with Physics, Chemistry and Biology as majors. - Medical Science
Sacred Heart Convent School
India03.2021
Skills
- Communication Skills
- Interpersonal Skills
- Customer-Service
- Critical thinking and Problem-solving
- Keyboarding and Typing(50wpm)
- Clinical Procedures and Scheduling
- Data entry
- Proficient in MS Office( Word, Powerpoint, Excel, Access)
- Medical document production
- Medical terminology
- Health Services Transcription
- Human Anatomy and Medical Ethics
Certification
Standard First Aid and CPR Level C
Accomplishments
- Possess overall GPA of 3.5-4.0 in all the courses of each semester and secured a place in College Dean’s List
- Has Typing Certificate issued for Keyboarding and Typing speed of 50 words per minute (50 wpm) with 95% accuracy
- Has Ontario Privacy Certificate from Electronic Health Records System course
Cover Letter
Khushboo Walia
Khushboowalia54@gmail.com
Dear Hiring Manager,
Please accept this letter as an expression of my interest in the Medical Administrator position. I am a highly motivated and progress-focused potential employee in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to this organization. Throughout my learning process, I have experienced real world hospitality and superior customer contentment by representing front desk of an organization. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. In my previous role, I contributed communication, organization and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong time-management talents. Kindly take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy.
Thank You for your consideration.
Sincerely,
Khushboo Walia
Other Skills
Health Services Practical Experience and Clinical Applications
Health Information Management
Health Services Transcription- Making Clinical. Operative Patient reports
Electronic Medical Records and Health System
OHIP(Ontario Health Insurance Plan)
References
Available on request
Languages
English
Full Professional
French
Limited Working
Timeline
Healthcare Administrator
William Osler Health System
01.2024 - 04.2024
GUEST SERVICES AGENT
QUALITY INN AND SUITES
12.2023 - Current
High School Diploma -
Georgian@ilac
Completed High School Education in Medical Stream with Physics, Chemistry and Biology as majors. - Medical Science
Sacred Heart Convent School
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