KHUSHBOO VYAS
Toronto,Canada
Summary
Strategic Management Consultant with 4 years of experience driving digital transformation, data analytics, and regulatory compliance in banking and insurance sectors. Proven track record managing complex projects to enhance operational efficiency, mitigate financial crime risks, and align business strategies with regulations. Certified ScrumMaster skilled in problem-solving and building cross-functional communication channels for streamlined project execution and optimized client outcomes. Recognized for delivering innovative compliance solutions and actionable insights for sustainable growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Consultant
Davies - Consulting Division
Toronto, Canada
01.2021 - Current
- Actively involved in executing Change Management, Incidents Management Governance Model, Service Management, and Internal Compliance and Control through key liaison with the client and operations team.
- Leveraged data analysis tools to monitor and report on compliance performance, offering actionable insights for enhancing client risk management strategies.
- Assisted with analyzing business requirements to design and develop alternative solutions and implement application system solutions. Translate business requirements into technology requirements for inclusion in contracts and statements of work (SOW).
- Built and published customized interactive reports, data visualizations, and executive/summary level dashboards for financial performance that integrate many sources of data using Tableau to support the business in interpreting information and communicating implications.
- Leveraged data analysis tools to monitor and report on compliance performance, offering actionable insights for enhancing client risk management strategies.
- Administered all phases of the project lifecycle, such as initiation, planning, execution, supervision, and finalization, while identifying and eliminating risk in a proactive manner.
- Liaised between project sponsors, stakeholders, developers, and analysts; established strong professional relations with external IT vendors via internally integrated applications.
- Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders.
- Drove successful execution of business improvement processes through software enhancement, decreasing workflow issues by 35%.
- Developed and executed data cleansing activities, enhancing data integrity and enabling more accurate asset reporting regarding asset refresh cycles and investments.
Analyst (Contract)
TD Insurance
Markham, Canada
11.2018 - 01.2020
- Participated in improving the insurance operations and business processes of the organization by identifying process gaps, recommending solutions and facilitating new software implementations to production
- Collaborated with internal stakeholders to gather functional and operational requirements, developing business workflow, use cases and evaluating As-Is and To-Be business models
- Participated in Sprint Planning, Daily Scrums, Sprint Reviews and Retrospective
- Collaborated with cross-functional teams to implement new software implementation, resulting in a 40% increase in efficiency
- Assisted with the implementation, user trainings and post rollout troubleshooting
- Managed Product back log requirements in JIRA to improve overall work efficiency
- Conducted JAD sessions with Product Owner, SMEs, architects, developers & Scrum Master for elicitation and refinement of functional requirements
- Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and add value to the business
- Worked closely with QA teams on test cases, test scenarios and UAT test scenarios and UAT test scripts
- Provided comprehensive support to all stakeholders through training and documentation
Client Solutions Analyst (Commercial Banking) (Contract)
Scotiabank
Kitchener, Canada
09.2017 - 09.2018
- Elicited end-user requirements by employing different information gathering techniques such as Interviews, Surveys and Reverse Engineering to integrate business needs with technical deliverables
- Researched and gathered information used for planning, identifying market risks, competitive assessment and proposing cost effective technology solutions to client
- Critically evaluated and decomposed high level information into low level details
- Assisted Project Manager in developing estimates and determining financial requirements
- Developed technical and user documentations ensuring the standard procedures and compliance are met
- Facilitated requirements workshops with stakeholders and SMEs from different departments to improve business processes
- Identified potential risks and implemented proactive mitigation strategies to minimize project disruptions and ensure successful outcomes
Credit Analyst (Commercial Banking) (Contract)
CIBC
Toronto, Canada
03.2017 - 09.2017
- Researched and analyzed financial and operating information related to companies and industries to assess credit risk of present and potential client exposures
- Performed Financial Statement analysis including completion of financial statement spreading within Moody’s Risk Analysis (MRA) software to facilitate risk rating of the entity and test compliance with financial covenants
- Conducted due diligence KYC screening for all new credit applications in adherence to the Bank’s credit adjudication guidelines and raising request for AML validation for all credit applications
- Reviewed Title reports, Appraisal reports and insurance/tax documents of real estate collateral and update observations
- Performed risk rating calculations to completed risk assessment
- Conducted reviews for AML alerts, basic case investigations and CDD
- Spread financial statements and undertake trend analysis of receivables, inventories, payables, margin/borrowing base and covenants to monitor and control client credit facilities
- Adhered to Commercial lending processes, policies and procedures, legal and ethical requirements and regulations, audit requirements, and established risk guidelines
Operations Officer
ICICI Bank
Toronto, Canada
07.2016 - 02.2017
- Utilized fraud data base to look for commonalities and relationships among fraud cases
- Prepared and provided evidence of fraud to client to facilitate decision making regarding the perusal of criminal action
- Made outbound and receive inbound calls to review transactions and validity of transaction activity
- Determined the legitimacy of cardholder and/or authorization request to minimize fraud loss whilst ensuring negligible customer impact
- Documented detailed notes, clearly outlining all unauthorized transactions to assist the Loss Prevention Analyst with the investigation to reduce unnecessary customer follow-ups and minimize delays
- Responded to the potential fraud issues quickly by using interpersonal and listening skills to provide immediate resolution, which improved customer retention by 20%
Education
Post Graduate Certificate - Financial Marketing Services
Canadore College
Toronto01.2016
Post Graduate Certificate - Financial Planning
George Brown College
Toronto01.2015
Master of Business Administration - Finance
Gujarat Technological University
India01.2014
Skills
- Project Leadership
- Cross-Functional Collaboration
- Effective Prioritization Skills
- Service Excellence
- Strategic Planning
- Risk Mitigation
- Continuous Process Enhancement
- Data Extraction Techniques
- Waterfall
- Agile
- Scrum
- Requirements Management
- JIRA
- Confluence
- Requisite Pro
- MS Visio
- Word
- Magic Draw
- Lucid Chart
- Drawio
- Change Management
- SDLC
- Use Case Documentation
- BPM Workflow
- Project Management
- Microsoft Project
- MS Teams
- Smartsheet Proficiency
- Microsoft Office Suite
- Power BI
- Tableau
- Python
- R
- SQL
- Oracle
- Google Sheets
Certification
- CSM (Certified Scrum Master)
- Google Data Analytics
- Google Project Management Professional
- Python for Data Science, AI & Development
References
Available upon request.
Timeline
Consultant
Davies - Consulting Division
01.2021 - Current
Analyst (Contract)
TD Insurance
11.2018 - 01.2020
Client Solutions Analyst (Commercial Banking) (Contract)
Scotiabank
09.2017 - 09.2018
Credit Analyst (Commercial Banking) (Contract)
CIBC
03.2017 - 09.2017
Operations Officer
ICICI Bank
07.2016 - 02.2017
Post Graduate Certificate - Financial Marketing Services
Canadore College
Post Graduate Certificate - Financial Planning
George Brown College
Master of Business Administration - Finance
Gujarat Technological University
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