Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Khushboo Thiagaraj

Montreal,QC

Summary

Khush is a highly motivated Product Manager, Project Manager, and Scrum Master with 5 years of experience driving digital transformation using SAFe principles and agile methodologies. With a strong background in risk management, agile product delivery, and generative AI, she ensures top-quality software solutions by managing the entire product lifecycle—from defining requirements and product design to QA testing and delivery. Passionate about empowering teams and promoting agile adoption, Khush delivers high-quality software solutions for clients across various industries, including Adtech, Fintech, Online Travel Agency, Retail and Generative AI.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Consultant

KPMG in Quebec
Montreal, QC
10.2023 - Current
  • Led the development and design of a Generative-AI software for due diligence, utilizing Microsoft OpenAI’s GPT-4o and GPT-4 Turbo models.
  • Leveraged golf as a strategic business development tool, successfully building relationships and acquiring clients.
  • Led Scrum framework adoption and Agile training, ensuring smooth project execution and software delivery.
  • Established QA processes using Azure DevOps Test Plans. Managed end-to-end testing and the maintenance of multiple environments (Dev, QA, Staging) to ensure the reliability and performance of AI solutions.
  • Collaborated closely with cross-functional teams to identify and troubleshoot software defects, providing timely resolutions to ensure the delivery of high-quality products.
  • Implemented SDLC testing phase to enhance software quality by incorporating user-centered testing, creating comprehensive test cases, and adhering to ATDD/TDD methodologies.
  • Conducted manual testing of web and client-server applications to ensure the quality and reliability of software products.
  • Developed and contributed to proposals for contracts, securing new opportunities, and expanding the company's public sector portfolio.
  • Standardized internal processes for Generative AI and Microsoft departments based on SAFe principles, effectively aligning teams with the same sprint cycle, and enhancing overall project coordination and efficiency.
  • Configured Azure DevOps using PowerShell for automated reporting and created comprehensive dashboards.
  • Managed and scaled up team operations, implementing a complete shift from minimal utilization of Azure DevOps to making it the central platform for project management and software delivery.

Product Manager and Project Manager

FlightHub
Montreal, QC
04.2022 - 07.2023
  • Managed product lifecycle for reconciliation software, achieving a 70% decrease in errors and maintaining 90% accuracy. Automated month-end reconciliation by standardizing vendor statements, resulting in a clean P&L.
  • Developed and implemented an in-house payment gateway system for processing millions of transactions, incorporating API fallback methods for enhanced reliability.
  • Streamlined software development operations by integrating QA processes with GitHub workflows, implementing SQL for data validation, and facilitating effective collaboration between users and developers to meet acceptance criteria.
  • Incorporated feedback loops into the product release cycle, resulting in metric-driven tracking of customer use cases and continuous improvement of the product.
  • Led and facilitated the adoption of agile methodologies and Jira processes, improving team efficiency and alignment with business objectives.
  • Enhanced documentation and reduced post-launch inquiries by implementing standardized Jira and Confluence practices. Created custom JQL queries and real-time reporting dashboards.
  • Aligned stakeholders on project scope and delivery by utilizing Visio to map user journey, and Figma to create prototypes in the SDLC design phase.
  • Developed and implemented manual test cases to validate software functionalities, ensuring compliance with business requirements.
  • Implemented Change Management practices, coordinating releases, and facilitating Go-No-Go meetings for seamless deployment.
  • Reported directly to the CFO, providing bi-weekly status updates to the C-suite on projects under finance and accounting, fraud, and loss prevention.

Digital Project Manager

MTY Group
Montreal, QC
08.2021 - 03.2022
  • Launched and managed loyalty programs integrated with POS systems, driving customer engagement for over 10,000 franchise locations.
  • Initiated PMO establishment during Covid, serving as an indirect link to the C-suite.
  • Streamlined data integration through POS systems, centralizing data warehousing, and facilitating BI-report accessibility.
  • Managed vendor relationships to establish e-commerce presence and enhance omnichannel experiences. Successfully integrated payment solutions for in-store terminals and online transactions, benefiting MTY Canada brands.
  • Facilitated the QA efforts for integrated POS and payment solutions, ensuring rigorous testing and high-quality deliverables.
  • Negotiated and finalized contracts, including MSAs, FSAs, and SLAs, ensuring clear expectations and successful project outcomes.
  • Reported directly to the C-suite with weekly status updates on various initiatives including loyalty program, Pos Migration and gift card launches.

Product and Project Management Coordinator

Aylo
Montreal, QC
05.2019 - 08.2021
  • Successfully managed and delivered a multimillion-dollar digital transformation project ahead of schedule, creating a programmatic advertising platform that generated ROI within 3 months.
  • Worked closely with backend and frontend teams, database architects, data science, and sales to define project requirements and achieve critical milestones, including MVP and Definition of Done (DoD).
  • Managed migration of system in batches to minimize risk and disruption, developed a comprehensive cross-project Risk Management Plan, applying PMI-RMP guidelines to ensure compliance and stakeholder alignment.
  • Implemented advanced security measures and financial protection systems, including 3D Secure 2 (3DS2) for enhanced online payment security, robust payment gateway systems, and compliance with PCI DSS and PSD2 regulations. Ensured secure handling of sensitive financial data and adherence to industry standards.
  • Leveraged JIRA for progress tracking and introduced new processes for Work Breakdown Structure (WBS) consolidation. Established MS Project and Excel integration for streamlined project planning.

Education

Bachelor of Science - Finance And Minor in Computer Science

Radford University
Virginia, USA
01-2018

Skills

  • Project and Change Management: Azure Boards Jira
  • Technical Documentation : Azure Wiki Confluence
  • Product Design: Lucid Chart Visio Figma
  • Database: SQL MYSQL
  • CI/CD: AzureDevOps (YAML Pipelines) GitLab GitHub Actions (YAML)
  • Monitoring: Power BI Azure Dashboards
  • Version Control: Git Bitbucket AZURE Repos
  • Configuration Management: PowerShell
  • Containers and Orchestration: Docker Kubernetes

Certification

  • SAFe® 6 Release Train Engineer
    Issued: 2024
  • PMI Project Management Professional (PMI-PMP)
    Issued: 2022
  • PMI Risk Management Professional (PMI-RMP)
    Issued: 2021
  • Scrum Alliance Certified Scrum Product Owner (CSPO)
    Issued: 2020
  • Scrum Alliance Certified Scrum Master (CSM)
    Issued: 2019

LinkedIn Learning Certifications

  • Software Testing Foundations: Testing throughout the SDLC,Planning and Release Software in Jira,Succeed in Software Testing,Learning Secure Payments and PCI, Agile Foundations,Agile Product Owner Role: Foundations,How to Fix Bad Agile,Creating a Culture of Change
    Enterprise Agile: Growing Scrum

Timeline

Senior Consultant

KPMG in Quebec
10.2023 - Current

Product Manager and Project Manager

FlightHub
04.2022 - 07.2023

Digital Project Manager

MTY Group
08.2021 - 03.2022

Product and Project Management Coordinator

Aylo
05.2019 - 08.2021

Bachelor of Science - Finance And Minor in Computer Science

Radford University

Similar Profiles

CREATE PROFILE
Khushboo Thiagaraj