Khushboo Singh
Toronto
Summary
Versatile IT professional with a proven record in analysis, technical support, and project management roles. Experience in software development, technical documentation, and delivering exceptional customer support. Adept at collaborating with cross-functional teams and leading projects. Effective communication and organizational skills in fast-paced, deadline-driven environments. Known for initiative-taking problem-solving and troubleshooting abilities. Capable of making critical decisions under pressure to ensure project success and drive positive outcomes.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Systems Specialist
Humber College
05.2023 - Current
- Coordinate software support and maintenance processes for technology systems within Student Wellness and Equitable Learning (SWEL), including Clockwork, PS Suites, Register Blast, and Advocate ensuring smooth operations.
- Oversee the ongoing operations, development, and maintenance of client services software in collaboration with other service area Managers, leading upgrades, new releases, and module expansions.
- Act as the primary point of contact for troubleshooting, implementing improvements, and providing comprehensive user training.
- Stay abreast of business requirements, facilitating updates and deployments to optimize system performance.
- Providing strategic forecasting, analysis, and recommendations to senior leadership.
Resident Assistant
Humber College North Campus Residence
09.2022 - 04.2023
- Demonstrated exceptional conflict resolution skills to promptly address and resolve conflicts among residents, promoting a harmonious living environment.
- Successfully organized and executed community events that not only promoted social interaction but also met community needs, showcasing effective time management and team coordination.
- Exhibited strong leadership by setting positive examples, providing guidance and support to team members, and enhancing team performance through constructive feedback and coaching.
- Cultivated a sense of community by facilitating open communication and collaboration among residents, fostering inclusivity and a sense of belonging within the community.
IT Analyst /IT Project Lead
Tata Consultancy Service
03.2022 - 08.2022
- Integral to the TCS ion Digital Campus project, leading cross-functional teams for successful delivery, showcasing adept project management and teamwork.
- Streamlined development by translating epics into user stories, reducing cycle time by 20%, highlighting agile project management skills.
- Led end-to-end software development, ensuring code quality and adherence to standards, demonstrating strong software development and IT analyst capabilities.
- Generated insightful data-driven reports and analytics on key performance metrics, contributing to informed business decisions and operational enhancements.
- Produced data-driven reports for informed decision-making, enhancing operational efficiency and project management effectiveness.
- Served as a key liaison between clients and teams, ensuring project clarity, standards adherence, and timely completion, fostering high client satisfaction.
Senior Systems Analyst /IT Project Coordinator
Ebix
06.2016 - 03.2022
- Collaborated with cross-functional teams, implementing Agile methodologies and providing expert coordination, showcasing adept project management and teamwork skills.
- Managed end-to-end software development from demo to Go Live, ensuring timely deliveries. Implemented rigorous testing for software quality assurance, maintaining high standards.
- Independently reduced critical bugs by 15% in production software, showcasing technical prowess and innovative problem-solving capabilities.
- Optimized BFSI systems, addressing user needs in dealer funding, loan originations, loan management systems, resulting in increased efficiency and user satisfaction, demonstrating senior systems analyst expertise.
- Provided post-Go Live support, ensuring smooth operation and client satisfaction.
- Contributed to project success across multiple countries, overseeing onsite UAT phases and managing processes till Pre-Go Live, demonstrating strong project management and global collaboration skills.
- Facilitated seamless communication and collaboration between stakeholders and development teams, ensuring alignment of project goals and requirements throughout the SDLC phases, demonstrating effective communication and stakeholder management skills.
Education
Project Management -
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2023
Computer Science And Engineering -
PSIT College of Engineering
Kanpur, India05.2015
Skills
SDLC: Agile, Waterfall
Agile Methodologies: Scrum, Kanban
Risk Management
Stakeholder Management
Quality Assurance
Change Management
Project Management Tools: JIRA, Kanban Board, Miro, MS Project, SharePoint Requirements Management Tools: Jira, Confluence
MS Office Suite: MS Word, Excel , Outlook, PowerPoint, Teams
Programming Languages: Java, SQL, PL/SQL, JSON, XML
Database Management Systems: MySQL, Oracle
Data Analytics: SQL, Tableau, Power BI
Data Visualization: MS Excel, Tableau , Power BI
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Scrum Fundamentals Certified (SFC)
Timeline
Systems Specialist
Humber College
05.2023 - Current
Resident Assistant
Humber College North Campus Residence
09.2022 - 04.2023
IT Analyst /IT Project Lead
Tata Consultancy Service
03.2022 - 08.2022
Senior Systems Analyst /IT Project Coordinator
Ebix
06.2016 - 03.2022
Project Management -
Humber Institute of Technology And Advanced Learning
Computer Science And Engineering -
PSIT College of Engineering
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
- Scrum Fundamentals Certified (SFC)
Similar Profiles
Kingrani AllenKingrani Allen
Hospitality Receiving Technician at Humber CollegeHospitality Receiving Technician at Humber College
Christel BartelseChristel Bartelse
Faculty Member/Physical Comedy Professor at Humber CollegeFaculty Member/Physical Comedy Professor at Humber College
PRATHIMA PRASADPRATHIMA PRASAD
Public Safety Reception at Humber CollegePublic Safety Reception at Humber College