Summary
Overview
Work History
Education
Skills
Timeline
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KHUSHBOO SHARMA

Toronto,ON

Summary

Communicative customer service professional with approx 2 YEARS OF EXPERIENCE and motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Shaw
Toronto, ON
04.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Troubleshooted the customer queries depicting high first call resolution rates for both inbound and outbound calls.
  • Showcased exceptional communication skills and De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved customer service wait times to mitigate complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Education

Post-Graduation diploma - Supply Chain Management GPA- 3.5/4

Northern College
08.2023

Bachelors - Computer Science CGPA- 8.47/10

Chitkara University
INDIA
07.2021

Skills

  • Product Knowledge
  • Customer Service and excellent Verbal and Written Communication
  • Multitasking and Prioritization
  • Effective Customer Communication
  • Complaint Resolution
  • Active Listening
  • Technical Support
  • Microsoft PowerPoint and Excel

Timeline

Customer Service Representative

Shaw
04.2022 - Current

Post-Graduation diploma - Supply Chain Management GPA- 3.5/4

Northern College

Bachelors - Computer Science CGPA- 8.47/10

Chitkara University

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KHUSHBOO SHARMA