Khushboo Santlani
Saskatoon,Canada
Summary
Experienced Client Service Associate with over three years of proven expertise, renowned for exceptional organizational abilities. Proficient in catering to diverse customer needs and adept at building rapport across all client demographics. Seeking a fresh opportunity where diligence and commitment are esteemed qualities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Kingsway Pops
Toronto, Canada
09.2022 - 02.2024
- Greeted customers entering store and responded promptly to customer needs
- Restocked and organized merchandise in front lanes
- Provide exceptional customer service, ensuring a positive shopping experience
- Maintain the store's appearance and organization to meet high standards
- Operate the cash register and handle transactions efficiently
- Increased sales by 10%
Brand Ambassador
ACE Management Group
Toronto, Canada
08.2023 - 12.2023
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Delivered exemplary customer service and built strong customer relationships.
Customer Service Associate
Dexterra
Mississauga, Canada
08.2022 - 02.2023
- Provided exceptional customer service, helping in multiple languages
- Resolved customer inquiries and issues promptly, maintaining a high level of satisfaction.
Team Member
Tim Horton's
Mississauga, Canada
01.2022 - 08.2022
- Demonstrated outstanding multitasking abilities in a fast-paced environment
- Delivered exceptional service during peak times, ensuring customer satisfaction
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained a clean and organized work area throughout shift.
Sales Representative
Barnes & Aidi
Mississauga, Canada
03.2022 - 06.2022
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Retained excellent client satisfaction ratings through outstanding service delivery
- Delivered exemplary customer service and built strong customer relationships
Marketing Intern
MSA Global Logistics Pvt Ltd
Mumbai, India
02.2021 - 07.2021
- Participated in an intensive training program focused on mastering the intricacies of the import and export process, ensuring compliance with document requirements, efficiently managing orders, and proactively engaging potential customers
- Spearheaded client communication efforts by effectively engaging with prospective clients generated through team-led lead generation activities
- Employed strategic marketing techniques to articulate the value proposition of our services and products
- Conducted personalized meetings with customers to comprehensively explore and discuss their needs, offering tailored options for product and service selection, thereby strengthening client relationships
- Successfully undertook a challenging project aimed at transforming the contact process into a seamless, contactless experience
- Despite the initial timeline being set at 5 months, I efficiently managed the project and accomplished its objectives within a commendable 4-month duration, achieving a high level of success.
Marketing Intern
Kokuyo Camlin
Mumbai, India
04.2019 - 08.2019
- Conducted comprehensive market surveys for existing and upcoming products and analyzed purchasing trends
- Analyzed consumer behavior and market trends to provide actionable insights
- Assisted in the development of marketing strategies based on research findings
- Researched competitor trends and interpreted findings, reporting conclusions to supervisor.
Education
Post-Graduate Certificate - Supply Chain Management
Humber College
08-2023
Post-graduate Certificate - Marketing Management
Seneca College of Applied Arts & Technology
08.2022
BBA - Business Administration
Bhonsala Military College
03.2020
Skills
- Communication Skills
- Customer Relationship Management
- Ability to Multitask
- Effective Time Management
- POS Systems
- Cash Handling
- Adaptability
- Computer Skills
- Customer Service
- Microsoft Office
- Research
- Sales
- Marketing Strategies
- SAP CRM
- Customer Satisfaction
- Purchasing
- Global Logistics
- Relationship Management
- Value Proposition
- Management
- Project Management
- Strategic Marketing
Certification
BhonsalaCamlinKokuyoAidiDexterra
- SAP, Humber College
- Digital Marketing, LinkedIn
- Social Media Marketing, LinkedIn
- SEO, LinkedIn
- Salesforce, Hub
Timeline
Brand Ambassador
ACE Management Group
08.2023 - 12.2023
Cashier
Kingsway Pops
09.2022 - 02.2024
Customer Service Associate
Dexterra
08.2022 - 02.2023
Sales Representative
Barnes & Aidi
03.2022 - 06.2022
Team Member
Tim Horton's
01.2022 - 08.2022
Marketing Intern
MSA Global Logistics Pvt Ltd
02.2021 - 07.2021
Marketing Intern
Kokuyo Camlin
04.2019 - 08.2019
Post-Graduate Certificate - Supply Chain Management
Humber College
Post-graduate Certificate - Marketing Management
Seneca College of Applied Arts & Technology
BBA - Business Administration
Bhonsala Military College
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