Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Khushboo Prajapati

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Proven knowledge of accounting, investment, back office operation and cash handling. Teamwork skills with experience in dealing with clients and adhering to their requirements and timelines. Strong Communication skills and problem-solving skills to help client solve their problems. I want to join a reputable company so that these abilities help in developing the company in area of Financial Sector.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
06.2023 - Current
  • Increased cash handling efficiency by 20%, well organized at checkout area and reducing customer wait times.
  • Enhanced customer satisfaction through welcoming service and resolving issues and achieving a 3% reduction in product pricing errors.
  • Maintained a collaborative team environment to ensure a positive shopping experience for all customers.

Compliance Intern

Worldsourse Financial Management
04.2024 - 05.2024
  • Increased client data accuracy by 30% through meticulous analysis and reconciliation of discrepancies between Dataphile, CRM systems, and Excel sheets.
  • Efficient in client file management by collaborating with team members to identify and implement necessary changes, resulting in 10% improvement in efficiency.

Finance Associate

Gentile Financial Firm
05.2023 - 08.2023
  • Boosted client application completion rate by 25% through personalized guidance and support during the investment process.
  • Increased client satisfaction with investment options by 5% by collaborating with advisors to tailor solutions to individual needs.
  • Ensured data accuracy and accessibility for client investments by meticulously maintaining records across Microsoft Office Suite

Customer Service Representative

Janaki Enterprise
01.2022 - 07.2022
  • Increased customer satisfaction scores by 15% through excellent communication, negotiation, and problem-solving, while boosting revenue by 12% through efficient phone support and remote work.
  • Developed strategic solutions for complex customer issues, leveraging strong communication skills to achieve a 20% resolution rate.
  • Continuously enhanced skillset through ongoing learning, including mastering E-Way bill creation and developing analytical skills in a target-oriented environment.

Customer Service Representative

Priyanka Teaching Institute
06.2019 - 08.2021
  • Contributed to 10% growth in manager-led special projects by providing effective collaboration and innovative solutions.
  • Enhanced record organization through efficient application of codes to invoices, files, and receipts.
  • Improved financial records integrity by 16% through meticulous analysis of account information and timely reconciliation of discrepancies

Education

Post Graduate - Financial Services Compliance Administration

Seneca College
North York, ON
05.2024

Post Graduate - Financial Planning

Humber College
Toronto, ON
08.2023

Bachelor of Accounting - Accounting And Finance

Gujarat University
Gujarat, India
04.2021

Skills

  • Customer Service
  • Detail oriented
  • Cash Handling
  • Teamwork
  • MS Proficiency
  • Communication Skills
  • Financial Product Knowledge
  • Online Banking

Websites

Languages

English
Hindi
Gujarati

Timeline

Compliance Intern

Worldsourse Financial Management
04.2024 - 05.2024

Customer Service Representative

Walmart
06.2023 - Current

Finance Associate

Gentile Financial Firm
05.2023 - 08.2023

Customer Service Representative

Janaki Enterprise
01.2022 - 07.2022

Customer Service Representative

Priyanka Teaching Institute
06.2019 - 08.2021

Post Graduate - Financial Services Compliance Administration

Seneca College

Post Graduate - Financial Planning

Humber College

Bachelor of Accounting - Accounting And Finance

Gujarat University

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Khushboo Prajapati