Khushboo Patel
Ajax,Canada
Summary
Experienced and dedicated AML and Fraud Analyst with a strong background in KYC, Onboarding, AML/ATF, FINTRAC regulations, PEP, and Sanctions screenings. Committed to ensuring compliance and mitigating risk. Known for organizational skills and dependability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
PwC Management Services LP
08.2024 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Improved reporting accuracy, implementing new data management system.
- Streamlined onboarding processes for new clients, reducing turnaround time and improving client satisfaction.
- Contributed to the continuous improvement of AML systems by providing feedback on system enhancements and upgrades.
- Collaborated with global teams to ensure consistent application of AML, Regulatory standards across all business units.
- Served as a subject matter expert for colleagues, providing training and support on case related issues, fostering an environment of knowledge sharing and collaboration.
- Enhanced AML compliance by conducting thorough customer due diligence and risk assessments.
- Improved overall efficiency by implementing automated tools for customer screening and risk assessment processes.
- Conducted thorough reviews for high risk clients based on guidelines.
- Performed periodic reviews and reports on PwC clients to comply with rules, regulations and KYC requirements.
- Determined customer risk ratings based on analysis and research findings.
Senior specialist-Financial Crime Unit
PwC LLP
05.2022 - 08.2024
- Conduct AML compliance reviews, sanctions screening, research, investigations, drafting of reports and procedural work in support of PwC clients
- Perform and support reviews of PEP escalations, Special Interest Persons (SIP) escalations, Registration model alerts, and Periodic EDD Reviews
- Collected market intelligence data to comprehend business nature, ownership, and client group structures.
- Coordinate with legal compliance, EAML, operations, trade Control teams for risk reviews
- Utilized approved tools such as World Check and Lexis Nexis to identify any negative media or High-Risk PEP's related to clients.
- Perform Client Risk Scoring, Client Identification, and KYC documentation reviews for on boarding (new clients/accounts) and KYC Refresh/ Remediation (existing clients/accounts)
- Assist in developing and maintaining compliance policies and procedures, promoting a culture of adherence and accountability
- Conduct quality control and quality assurance monitoring, taking remedial actions as necessary
- Coordinated with Team to deliver effective training to various regions.
- Created detailed reports outlining key performance indicators for senior leadership review
Customer Relations and Fraud Specialist
NSUS Group Inc
08.2020 - 04.2022
- Protect the integrity of games and user community by monitoring and analyzing suspicious player activity for potential fraud, taking immediate action to mitigate losses when necessary
- Act as L2 Compliance to receive name screening alerts of PEP, Adverse Media and Sanctions that cannot be resolved by L1 Operations
- Review user wallet transactions (deposits and withdrawals), as well as relevant play activity for potential fraud on a daily basis to ensure user accounts (profiles and balances) are appropriately maintained
- Utilize various tools, systems, and reports to detect and uncover fraud trends, as well as to measure, track, and communicate with management
- Help build and maintain comprehensive Customer Support & Fraud knowledgebase
- Evaluate customer's documents according to regional (Canada, Germany, Netherlands etc) KYC procedures set by the company
- Understand and follow various operational and regulatory processes, such as KYC, GDPR, and account security best practices
- Work closely with the MLRO (Money Laundering Reporting Officer) and raise internal STR when required
- Identify system improvements to prevent fraudulent activities
- Resolve queued transactions within the service level agreements to reduce potential revenue losses
- Maintained adherence to AML, KYC, and gaming regulation s.
- Evaluated escalated customer account activities to identify elevated risks.
Project Lead
Innovative Vision
01.2020 - 05.2021
- Develop, Recruit and train team members by leveraging industry experience to achieve optimal project strategy
- Work with compliance, Ops and Dev team on updates, glitches, and App testing
- Worked with clients on daily basis to review AHT, SLA, agent performance, and customer complaints
- Review performance with the Quality team and assist in providing one-on-one feedback
- Reviewed automated alerts from compliance to identify and report suspicious transactions involving customers in accordance with the company policies and procedures
- Conducted investigations to effectively mitigate risk and address all relevant domestic and international regulatory requirements
- Developed improvement processes for operational use by team and handle escalations, fraud cases and compliance issues
- Ensured compliance with applicable regulations and standards while executing projects
- Successfully managed multiple projects and ensured timely completion of deliverables
- Collaborated with cross-functional teams to define project scope and objectives
Customer Service Representative
Innovative Vision
Toronto
09.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests bia calls, chats, emails for products, services, and company information.
Education
Post Graduate Certificate - Environmental Technology
Durham College
Oshawa, ONMasters - Biotechnology
ARIBAS
Skills
Technical Skills:- Basic PowerBi, mySQL, Microsoft Office, SharePoint- Ticketing systems: Zendesk, Freshdesk, Helpscout, Jira- Research AML tools: World-Check, PEP screening, Transaction Monitoring, LexisNexis Bridger, Fico, Fenergo, Factiva
Soft Skills:- Customer service, team management, data reporting- Fraud, KYC, onboarding, dispute handling, EDD, CDD- Communication, problem-solving, attention to detail
Certification
(CSI) Anti Money Laundering & Terrorist Financing for Banking Professionals
Languages
English
Timeline
Associate
PwC Management Services LP
08.2024 - Current
Senior specialist-Financial Crime Unit
PwC LLP
05.2022 - 08.2024
Customer Relations and Fraud Specialist
NSUS Group Inc
08.2020 - 04.2022
Project Lead
Innovative Vision
01.2020 - 05.2021
Customer Service Representative
Innovative Vision
09.2018 - 01.2020
Post Graduate Certificate - Environmental Technology
Durham College
Masters - Biotechnology
ARIBAS