Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KHUSHBOO MAHMOODI

Brampton

Summary

Dynamic customer service professional with a proven track record at Amazon Liquidation Sale, excelling in problem-solving and active listening. Skilled in data entry and fluent in multiple languages, I effectively resolved customer inquiries, enhancing satisfaction and loyalty. Recognized for maintaining professionalism under pressure while training new staff to uphold service excellence.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

AMAZON LIQUIDATION SALE
03.2023 - Current
  • Provided exceptional customer support through effective communication and problem-solving skills.
  • Assisted customers with inquiries, resolving issues promptly and accurately.
  • Learned company policies and products to enhance customer interactions and service quality.
  • Maintained detailed records of customer interactions for future reference and follow-up.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Cashier

BAGHLAN KABOB AND BAKERY
01.2021 - 03.2023
  • Processed customer transactions efficiently using POS systems.
  • Assisted customers with inquiries and resolved issues to ensure satisfaction.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Trained new staff on customer service protocols and operational procedures.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Collaborated with team members to enhance store presentation and merchandising.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

BRAMALEA SECONDARY SCHOOL
Brampton, ON
06-2023

High School Diploma -

HABIBIA HIGH SCHOOL
KABUL, AFGHANISTAN
01-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Languages English, Persian, Hindi, Pashto,

Languages

English
Professional Working
Hindi
Professional Working
Persian
Professional Working

Timeline

Customer Service Representative

AMAZON LIQUIDATION SALE
03.2023 - Current

Customer Service Cashier

BAGHLAN KABOB AND BAKERY
01.2021 - 03.2023

High School Diploma -

BRAMALEA SECONDARY SCHOOL

High School Diploma -

HABIBIA HIGH SCHOOL

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