KHUSHBOO KUMARI
Business Analyst/Project Manager/Product Owner
Kelowna,BC
Summary
Versatile Technical Project Manager with a strong history of success in Agile leadership and effective risk mitigation strategies. Expert in software project management, successfully enhancing project efficiency through strategic process improvements and stakeholder collaboration, ensuring alignment with business objectives and delivering scalable solutions.
Overview
7
7
years of professional experience
Work History
Technical Project Manager
Rangam Infotech
05.2024 - 08.2024
- Directed integration of STAY PMS into Marriott’s central reservation system (MARSHA), mobile check-in, housekeeping systems, and financial reporting platforms.
- Coordinated with data quality teams (DQE) and business analysts to analyze test cases, detect defects, and uphold data integrity across interfaces.
- Served as Jira Admin: configured workflows, issue types, automation, and permissions to streamline delivery and testing.
- Built executive-level Jira dashboards for sprint tracking, defect management, and UAT readiness, enabling real-time visibility.
- Manage Software Release Management (SRM) lifecycle, ensuring collaboration with Technology and Product department heads to secure all necessary dependencies for timely, budget-conscious application deployment with top-tier quality
- Optimized sprint velocity by 15% in 2 months through detection of blockers and coaching team on Agile principles.
- Designed interactive dashboards for monitoring sprint velocity and resource management.
- Outlined comprehensive project plans detailing necessary resources and timelines.
- Planned, scheduled, estimated, forecasted, and coordinated all Technology activities.
- Cultivated relationships with external partners and clients to enhance project execution.
Project Manager | Scrum Master
Congruent Global
NOIDA, Uttar Pradesh
06.2022 - 08.2023
- Managed post-merger integration of PPG and Sovereign’s tools, systems, and business processes across IT, operations, sales, and finance, impacting over 1,000 users across 5 countries.
- Served as Change Manager, performing stakeholder impact assessments, developing communication plans, and implementing adoption strategies across both organizations.
- Directed various software projects through Agile framework, including ERP (SAP, Oracle) migration and integration, CRM (Salesforce), project tools (Jira, MS Project), and collaboration platforms (SharePoint, Teams) during PPG–Sovereign merger.
- Facilitated essential Scrum ceremonies including sprint planning and retrospectives for improved efficiency.
- Conducted alignment of organizational structures, RACI matrices, and business KPIs for legacy Sovereign and PPG teams.
- Leveraged Smartsheet and Power BI for continuous project status visibility.
- Adopted CI/CD practices to streamline software release and deployment procedures.
- Collaborated with senior leadership on strategic initiatives for current projects.
- Analyzed data from various sources to support informed project decisions.
- Managed sprints while ensuring compliance with project timelines.
- Identified potential risks associated with implementing changes and developed mitigation strategies.
- Developed metrics to measure effectiveness of organizational changes.
- Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
- Actively sought feedback from stakeholders about their experience with organizational changes so that improvements could be made going forward.
- Identified areas of improvement in the existing test environment by analyzing current processes.
- Created, maintained, and executed manual and automated test cases to ensure the quality of the product.
Product Owner | Project Manager | Scrum Master
Vitelglobal
HYDERABAD
01.2021 - 06.2022
- Oversaw total lifecycle execution of SaaS platforms (HRMS, CRM, Task Management) and corresponding mobile applications from idea generation to market introduction.
- Managed backlog grooming and sprint planning for optimized team productivity.
- Defined product roadmaps with stakeholders, translated business needs into epics/user stories, and managed Agile sprints using Jira (admin-level access).
- Managed UAT initiatives, coordinated bug triage sessions, and oversaw go-live activities, resulting in 100% punctual release and robust customer adoption.
- Conducted market research to understand competitive landscape and trends in the industry.
- Introduced AI features such as smart task prioritization, predictive analytics, and chatbot support to improve user experience and optimize automation
- Oversaw team resources and allocated assignments.
- Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
- Developed process documentation related to the product life cycle management.
- Conducted market research to understand customer needs and preferences.
- Provided guidance on best practices in Agile software development processes.
- Oversaw product lifecycle from conception to launch, including beta testing and post-launch analysis.
- Conducted gap analysis between existing systems and proposed changes.
- Conducted post-implementation reviews and provided feedback on performance metrics of new applications or systems.
- Developed project plans, identified resources and established timelines for completion.
- Orchestrated delivery of simultaneous and projects by implementing process.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Maintained a high level of visibility into project status through tracking tools like Jira or Trello.
- Created detailed reports summarizing sprint results for management review.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Developed detailed project plans and estimates based on identified risks and options.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
Tech Business Analyst | Product Owner
ODW
01.2019 - 06.2021
- Established product vision and MVP scope in partnership with founders, designers, and tech leads; directed Agile sprints through Jira and Confluence.
- Synchronized efforts of UI/UX, backend, mobile, and QA teams across 3 countries, maintaining alignment on roadmap, sprint targets, and go-to-market plans.
- Delivered platform launch punctually and cost-effectively, facilitating support for over 20,000 users within 6 months and minimizing manual booking overhead by 60%
- Studied, interpreted, structured, and prioritized challenges and functionalities to address by developing and managing Product Roadmap.
- Developed AI-based insights for workspace utilization and networking opportunities, increasing user engagement and retention
- Conducted meetings with customers and senior leadership to align on product development status.
Business Analyst (Implementation)
Hsenid Business Solutions
06.2017 - 12.2018
- Directed business analysis for global rollout of enterprise HRMS platform across 10+ countries, encompassing modules such as Core HR, Recruitment, Payroll, Performance Management, Time & Attendance, and Absence Management.
- Crafted detailed BRDs, FRDs, process maps, and user stories, guaranteeing traceability from business aims to technical implementation.
- Managed UAT planning and execution, involving scenario design, test coordination, defect logging through Jira, and sign-off across global regions.
- Managed change requests to ensure alignment between business needs and technical implementation.
- Facilitated go-live readiness presentations for stakeholders, demonstrating system features and change impacts.
Education
Certified Scrum Master
Scrum.Org
Scrum.Org03-2022
Design Thinking
Design Thinking
Design Thinking03-2022
Project Management
Google02-2021
Certified Product Owner
02-2019
Bachelor in Technology (B.Tech) - Computer Science
Rajasthan Technical University
Jaipur06-2017
Skills
- Software project management
- Business and technical analysis
- Agile leadership
- Enterprise system implementation
- Stakeholder management
- Risk management
- Software tools expertise
- Change management
- Cloud infrastructure management
- User experience optimization
- IT governance
- JIRA administration
- Risk assessment
- Scrum framework
- Backlog management
- User story development
- Dashboard creation
My Value Proposition
I help turn complex ideas into smart, practical software solutions. With a mix of tech know-how, Agile project skills, and a focus on people, I work with teams to build products that are efficient, compliant, and easy to use. I love solving problems, improving processes, and making things work better—together.
Timeline
Technical Project Manager
Rangam Infotech
05.2024 - 08.2024
Project Manager | Scrum Master
Congruent Global
06.2022 - 08.2023
Product Owner | Project Manager | Scrum Master
Vitelglobal
01.2021 - 06.2022
Tech Business Analyst | Product Owner
ODW
01.2019 - 06.2021
Business Analyst (Implementation)
Hsenid Business Solutions
06.2017 - 12.2018
Certified Scrum Master
Scrum.Org
Design Thinking
Design Thinking
Project Management
Certified Product Owner
Bachelor in Technology (B.Tech) - Computer Science
Rajasthan Technical University
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