Summary
Overview
Work History
Education
Skills
Languages
Relevant Coursework
Timeline
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Khushboo Grover

Surrey

Summary

Courteous Customer Service Representative who is constantly developing innovative ways to exceed customer fulfillment. Establishes success by listening to customer needs, following company policies, and working hard to find a resolution that benefits the company and the customer. Energetic Order Picker offering background maintaining zero error database of packages while tracking many orders.

Overview

2
2
years of professional experience

Work History

Fulfillment Center Associate

Amazon
10.2021 - Current
  • Utilized pallet jacks and cherry jacks to transport orders and prepare for shipment delivery.
  • Read and decipher work orders.
  • Located and extracted merchandise from shelves and storage areas.
  • Confirmed merchandise information matches that of the work order.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

Fulfillment Lead

DB Schenker
03.2022 - 03.2023
  • Inspected the merchandise for damage, flaws, and irregularities.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Packed the merchandise for delivery.
  • Coordinated efficient organization, palletizing, and transportation of completed packages.
  • Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
  • Collaborated with cross-functional teams to address any bottlenecks in the fulfillment process, improving overall throughput.
  • Trained new members on company policies, procedures, and best practices in recruiting processes.

Education

Associate of Science - In General Sciences

Capilano University
North Vancouver, BC
04.2024

Skills

  • Product Expertise
  • Time Management
  • Data Management
  • Problem-Solving
  • Listening Skills
  • Confidentiality
  • Leadership Qualities
  • Cross-functional teamwork
  • Risk assessment
  • Product Organization
  • Workplace Safety

Languages

English
Full Professional
Hindi
Native or Bilingual

Relevant Coursework

  • BIOL 111 (General Biology)
  • BIOL 202 (Nutrition)
  • BIOL 203 (Introduction to Microbiology)
  • BIOL 213 (Vertebrate Zoology)
  • KINE 112 (Health and Human Nutrition)
  • KINE 284 (Human Growth and Development)

Timeline

Fulfillment Lead

DB Schenker
03.2022 - 03.2023

Fulfillment Center Associate

Amazon
10.2021 - Current

Associate of Science - In General Sciences

Capilano University

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Khushboo Grover