Khushboo Dhingra
Etobicoke,ON
Summary
Proficient Business Support Specialist offering over 5 years of experience and seeking a dynamic position in a fast-paced environment. Adept at organizing and managing documents, applications and files. Positive and upbeat with good communication skills and an analytical mindset.
Overview
8
8
years of professional experience
Work History
Business Support Specialist
Ministry of Public Business & Services Delivery
Toronto, ON
02.2023 - Current
- Proactively provide guidance and support to customers in completing from and in the use of self service applications.
- Offered resolutions to de-escalate calls and solve customer issues.
- Kept records and maintain documentation of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and maintained professional approach while handling circumstances that are stressful and tensed.
- Engaged in conversations with clients to understand their issues and resolving them as soon as possible.
- Managed a high call volume of inbound calls, emails to facilitate the client.
Customer Service Representative
Fingerprints Plus Inc
Mississauga, ON
06.2020 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Determine and manage risks by adhering to comply with RCMP rules and regulations
- Manage to solve any problem that may arise, by responding to emails within an hour, thereby improving customer service ratings by 30%
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Volunteer Work
Switch Health GTA and COVAX Program
Toronto, ON
08.2021 - 01.2022
- Registration of passengers coming from international flights at Pearson Airport and assigning covid test kits with full instructions on how to conduct tests at home
- Also, assisted passengers with empathy and friendly way to solve their concerns about the on-arrival testing.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to the adherence of the COVID-19 rules laid down by the government.
Administrative Trainee
Sound Insurance
Toronto, ON
12.2020 - 05.2021
- Conducted day to day operations such as responding promptly to mails and calls, follow up with clients and team
- Understanding the customer inquiry and transferring them to the appropriate department or providing knowledge about products and services to the clients
- Assisted with docketing, timesheets, and documentations.
Retail Sales Associate
Walmart
11.2017 - 02.2021
- Responsible for effectively stocking and ensuring accuracy of department labeling regarding pricing & ticketing in a fast-paced work environment
- Providing excellent customer service by greeting, assisting, and resolving customer issues and referring concerns.
Internship
Web studio
Toronto, ON
05.2019 - 08.2019
- Handling designs and creating content for social media campaigns to amplify the impact of brand reach and engage target audience to achieve clients’ objectives
- Monitored and analyzed the performance of digital campaign like SEO, PPC, customer engagement and suggested content optimization
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Supported senior staff members in the completion of complex projects within deadlines.
Client Service Executive
Mahatta Multimedia
New Delhi, India
10.2015 - 03.2016
- Maintained and updated company databases of all existing and potential clients for mailing and billing purposes
- Developed and helped in maintaining new client relationships by following up in proactive way
- Generated invoices and bills to obtain budgetary approvals from clients.
Education
Post Graduate Certification - Advertising Account and Media Management
CENTENNIAL COLLEGE
01.2019
Bachelor Of Mass Communication -
Guru Gobind Singh Indraprastha University
01.2015
BACHELOR OF COMMERCE -
School of Open Learning, Delhi University
01.2015
Skills
- Well versed in MS Office Suite
- Strategic Planning and Analysis
- Client Engagement
- Highly proficient with QuickBooks
- CRM Platforms
- Billing
- Troubleshooting Skills
- Executive Support
- Operations Management
Personal Information
Title: Customer Service Representative
Volunteer Experience
ADMIN- Switch Health GTA and COVAX Program, 08/01/21, 01/01/22, Registration of passengers coming from international flights at Pearson Airport and assigning covid test kits with full instructions on how to conduct tests at home. Also, assisted passengers with empathy and friendly way to solve their concerns about the on-arrival testing.
Timeline
Business Support Specialist
Ministry of Public Business & Services Delivery
02.2023 - Current
Volunteer Work
Switch Health GTA and COVAX Program
08.2021 - 01.2022
Administrative Trainee
Sound Insurance
12.2020 - 05.2021
Customer Service Representative
Fingerprints Plus Inc
06.2020 - Current
Internship
Web studio
05.2019 - 08.2019
Retail Sales Associate
Walmart
11.2017 - 02.2021
Client Service Executive
Mahatta Multimedia
10.2015 - 03.2016
Post Graduate Certification - Advertising Account and Media Management
CENTENNIAL COLLEGE
Bachelor Of Mass Communication -
Guru Gobind Singh Indraprastha University
BACHELOR OF COMMERCE -
School of Open Learning, Delhi University
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