KHUSHBOO AERY
Montreal,Canada
Summary
Experienced professional with a strong foundation in customer relations expertise, supply chain management, and health and safety standards. Demonstrates dynamic team participation and effective collaboration to achieve guest and client satisfaction while maintaining customer service excellence. Skilled in problem-solving and adaptable to diverse working environments, with a commitment to fostering collaborative teamwork and ensuring operational efficiency.
Overview
6
6
years of professional experience
Work History
Team member
Tim Hortons
Montreal, Quebec
09.2023 - 12.2024
- Greet customers with a friendly and welcoming attitude, ensuring a positive customer experience.
- Take and prepare customer orders accurately and efficiently, following established recipes and procedures.
- Operate cash registers, process payments, and provide correct change. Follow food safety and quality guidelines to ensure the delivery of fresh and safe products.
- Collaborate with team members to achieve operational goals and promote teamwork.
- Maintain cleanliness and sanitation standards by ensuring the restaurant, dining area, and restroom are clean and well-stocked.
Production worker
Pixmob
Montreal, Quebec
05.2024 - 09.2024
- Assembled, packed and inspected the product.
- Performed manual labor tasks in production environments.
- Performed some of the below tasks but not limited to :-
- Changing batteries in the bracelets.
- Sticking branding on the bracelets.
- Boxing bracelets
- Bracelet refurbishing
Global Support Analyst
Magnit Global
Baroda, India
02.2022 - 06.2023
- Support internal and external users using applications
- Respond to inquiries via email and chat
- Create/update/follow-through on tickets to resolution
- Meet SLAs and individual metrics
- Sense of urgency and ability to escalate system outages to Helpdesk Management
Front Office Executive - Housekeeping Supervisor
Mango Hotels Tansha Comfort Residency
Baroda, India
03.2019 - 12.2019
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs and providing front desk services to guests
- Providing customer service and helping staff in performing their duties
- Approaching guests in an attentive, friendly, courteous and service-oriented manner
- Checking private and public areas for tidiness and inspecting the cleaning and servicing of guestrooms and public areas
Education
Bachlors of Commerce -
The Maharaja Sayajirao University of Baroda
Baroda, Gujarat 06.2018 - 01.2022
AEC - Transportation Logistics
Lasalle Collage
Montreal, Quebec 09.2023 -
Skills
- Customer Relations Expertise
- Dynamic Team Participation
- Collaborative Working and Flexibility
- Effective Team Collaboration
- Problem Solving Abilities
- Health and safety standards
- Supply chain management
- Guest and client satisfaction
- Customer service excellence
Languages
Hindi
Fluent
French
Intermediate
English
Fluent
Custom
- Traveling
- Sports (Swimming)
- Cooking
- Reading and Writing
Timeline
Production worker
Pixmob
05.2024 - 09.2024
Team member
Tim Hortons
09.2023 - 12.2024
AEC - Transportation Logistics
Lasalle Collage
09.2023 -
Global Support Analyst
Magnit Global
02.2022 - 06.2023
Front Office Executive - Housekeeping Supervisor
Mango Hotels Tansha Comfort Residency
03.2019 - 12.2019
Bachlors of Commerce -
The Maharaja Sayajirao University of Baroda
06.2018 - 01.2022
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