KHUSHANG THAKKAR
Niagara Falls,ON
Summary
Dynamic professional with extensive experience at Rona, excelling in customer service and sales. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Successfully managed a team, driving operational efficiency and increasing revenue through strategic initiatives and inventory management. Adept at fostering collaboration and delivering exceptional results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rona
Niagara Falls, Canada
05.2024 - Current
- Assisted customers with product inquiries and ensured timely delivery of purchased items
- Promoted and sold extended warranty protection plans, increasing customer satisfaction and store revenue
- Managed sales in the seasonal department, specializing in lawnmowers, chainsaws, snowblowers, and power tools
- Educated customers on financing options to enhance their purchasing experience
Administrative Intern
Litens Automotive
Toronto, Canada
01.2024 - 04.2024
- Managed customer orders and coordinated truck deliveries, ensuring accurate and timely shipments
- Collaborated with internal teams to prepare shipments, meet deadlines, and address customer requirements
- Oversaw customs documentation and resolved customer queries, maintaining high standards of service
- Supported the team in achieving operational efficiency by streamlining delivery processes
Manager
Rona
Niagara Falls, Canada
07.2022 - 12.2023
- Developed and executed strategic initiatives to align with organizational objectives, utilizing data analysis and market insights to drive business development and gain a competitive advantage
- Managed and inspired a 15-member team, fostering a collaborative and high-performance work environment
- Oversaw day-to-day operations, including resource allocation, budget management, and process optimization, resulting in increased efficiency and cost savings
Customer Service Representative
Rona
Niagara Falls, Canada
03.2020 - 07.2022
- Provided exceptional customer service by assisting more than 100 customers daily, addressing in-store inquiries, resolving issues, and managing phone inquiries
- Operated forklift and managed merchandise restocking, while also assisting customers at the service desk with returns and inquiries
- Demonstrated strong teamwork skills by maintaining a friendly and cooperative attitude with associates and customers
Education
Bachelor of Commerce - International Business Management
Seneca College
North York, ON08.2024
Skills
- Microsoft Office
- Effective communication
- Collaboration
- Time management
- Sales expertise
- Extended warranty promotion
- Shipping and logistics
- Problem-solving skills
- Inventory management
Awards
Badge of Honor (Customer Service Star award at RONA)
Timeline
Customer Service Representative
Rona
05.2024 - Current
Administrative Intern
Litens Automotive
01.2024 - 04.2024
Manager
Rona
07.2022 - 12.2023
Customer Service Representative
Rona
03.2020 - 07.2022
Bachelor of Commerce - International Business Management
Seneca College
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