MEETKUMAR PATEL
Kitchener,ON
Summary
Experienced accounts management professional skilled in insurance reconciliation and billing documentation preparation. Demonstrated success in maintaining accurate financial records and resolving billing discrepancies, contributing to improved operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Assistant Clerical Supervisor
Guelph Body In Tune
Guelph, Ontario
01.2024 - Current
- Manage accounts receivable operations, including WSIB, MVA, extended health benefits, and legal/third-party billing
- Process and submit invoices, track payments, and follow up on outstanding balances to ensure timely collections
- Handle overpayments and refunds, including issuing cheques and reconciling discrepancies
- Communicate with insurance companies, legal offices, and payers to resolve billing issues and payment discrepancies
- Perform insurance reconciliation on behalf of the clinic, ensuring accuracy of financial records
- Maintain detailed tracking systems using Microsoft Excel to monitor billing, payments, and outstanding accounts
- Prepare billing documentation and explanation letters using Microsoft 365 tools
- Utilize Jane software for billing, scheduling, and patient record management
- Process approximately $60,000–$70,000 in monthly billings with a high level of accuracy and attention to detail
- Interact with patients via phone, email, and in person, providing professional and empathetic customer service
- Support clinic operations by supervising 10–15 staff in the absence of the supervisor, including scheduling and workflow coordination
- Ensure confidentiality and compliance when handling sensitive patient and financial information
Shift Supervisor
Tim Hortons
Guelph, Ontario
10.2021 - Current
- Provided fast and friendly customer service in a high-volume environment
- Handled cash, debit, and credit transactions accurately
- Maintained cleanliness and organization of work areas in compliance with safety standards
- Managed multiple tasks efficiently while meeting time-sensitive service expectations
- Worked collaboratively with team members to ensure smooth daily operations
Recruitment Coordinator
Guelph Body In Tune
Guelph, Ontario
01.2025 - 08.2025
- Managed the company’s Indeed employer profile, including posting and updating job listings
- Reviewed practitioner credentials and verified licensing through relevant college/regulatory websites
- Screened candidates and contacted shortlisted applicants via email and phone
- Coordinated and scheduled interviews and site visits across 8 clinic locations
- Liaised with clinical supervisors to align candidate selection with staffing needs
- Explained compensation structures and employment models clearly to candidates
- Facilitated onboarding by setting up new hires in ADP and internal systems (e.g., Push)
- Prepared and sent new hire introduction emails to appropriate clinic teams
- Submitted practitioner profiles for direct billing setup and ensured documentation accuracy
Patient Care Coordinator
Guelph Body In Tune
Guelph, Ontario
07.2022 - 12.2023
- Processed and submitted extended health benefit billing, ensuring accuracy and timely claim handling
- Scheduled, rescheduled, and cancelled patient appointments while maintaining efficient clinic flow
- Served as the primary point of contact by managing the main phone line and email, responding to patient inquiries professionally
- Maintained patient-facing areas by coordinating room cleaning and laundry, ensuring a safe and organized environment
- Tracked and managed clinic orders and supplies to support daily operations
- Organized and coordinated staff meetings, including scheduling and communication with team members
- Provided administrative support through data entry, record management, and documentation
- Delivered excellent customer service through in-person, phone, and email interactions while maintaining confidentiality
Education
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2023
Skills
- Accounts receivable management
- Insurance reconciliation
- Billing documentation
- Microsoft Excel utilization
- Jane software application
- Customer relationship management
- Clinic operations supervision
- Financial transactions accuracy
- Appointment scheduling
- Staff coordination
- Problem solving
- Effective communication
- Calendar management
- Billing
- Customer service
- Office management
- Inventory control
Timeline
Recruitment Coordinator
Guelph Body In Tune
01.2025 - 08.2025
Assistant Clerical Supervisor
Guelph Body In Tune
01.2024 - Current
Patient Care Coordinator
Guelph Body In Tune
07.2022 - 12.2023
Shift Supervisor
Tim Hortons
10.2021 - Current
Diploma - Business
Conestoga College Institute of Technology And Advanced Learning