Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Reference
Timeline
Generic

Khushali Kanakhara

Toronto,ON

Summary

A well organized, dependable team player with excellent planning, administrative and marketing skills complimented by a solid working knowledge of management procedures. Outstanding customer service and ability to work well with a variety of people with complete professionalism.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales and Marketing Manager

It Glows Inc.
04.2021 - Current
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Managed sales promotions and marketing strategies on major social media sites.
  • Developed and implemented SEO techniques to maximize internet traffic and presence.
  • Worked diligently to resolve unique and recurring customer complaints and feedbacks
  • Transformed company website and social media platforms to better engage customers and promote sales.

Administrative Assistant

It Glows Inc.
03.2020 - 04.2021
  • Performed general administrative tasks, including but not limited to data entry, file management, and document preparation.
  • Handle remote communication channels, including emails, phone calls, and video conferences, ensuring timely and professional responses.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Collaborate with team members to facilitate smooth communication and workflow within the virtual office environment.
  • Handle basic financial tasks, such as processing invoices, expense reports, and reimbursement requests.

Activity and Supervision Worker

John Howard Society
01.2018 - 03.2020
  • Provided support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Liaised with community members, recommending resources and programs.
  • Established networks to increase community awareness of new programs.
  • Reduced relapse occurrences by conducting regular follow-ups and reinforcing coping strategies.
  • Increased community awareness of addiction issues by organizing educational workshops and presentations.

Night Shift Supervisor

Travelodge
06.2017 - 07.2019
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Balanced hotel accounts and resolved discrepancies.

Customer Service Manager

Walmart
05.2015 - 11.2017
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Supervised employees and assessed performances to determine training needs.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Front Desk Manager

Seehotel Riviera
10.2013 - 09.2014
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Office Manager, Administrative Assistant

Kirti Weighbridge
06.2012 - 12.2013
  • Established workflow processes, monitored daily productivity to improve overall performance of personnel.
  • Updated reports, managed accounts and generated reports for company database.
  • Maintained computer and physical filing systems.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

Education

Advance Diploma in Hospitality Management -

North Island College
Courtenay, BC
03.2018

Diploma in Small Business And Hotel Management -

Business And Hotel Management School (BHMS)
Switzerland
09.2014

Bachelors of Commerce -

Shri G.H Hansraj Commerce College
Jamnagar
04.2013

Skills

  • 5 Years of experience working in public relations & customer service
  • Outgoing, friendly, personable, and professional
  • Ability to Work efficiently as team member or independently using excellent written and oral communication
  • Ability to comply with complex instructions, policies, and procedures
  • Proficient in Microsoft Office and QuickBooks and SEO management
  • Skilled at maintaining timely and accurate documentation, consent, confidentiality, and duty to report practices
  • Excellent ability to prepare and deliver appropriate, clear and concise oral and written communication
  • Ability to work professionally in a Remote position or call centre environment

Certification

  • Naloxone Training - 2021
  • First aid & CPR Level 1 - 2020
  • Serving it Right - 2017


Hobbies

Reading, Exercising & Travelling

Reference

Available upon request

Timeline

Sales and Marketing Manager

It Glows Inc.
04.2021 - Current

Administrative Assistant

It Glows Inc.
03.2020 - 04.2021

Activity and Supervision Worker

John Howard Society
01.2018 - 03.2020

Night Shift Supervisor

Travelodge
06.2017 - 07.2019

Customer Service Manager

Walmart
05.2015 - 11.2017

Front Desk Manager

Seehotel Riviera
10.2013 - 09.2014

Office Manager, Administrative Assistant

Kirti Weighbridge
06.2012 - 12.2013

Advance Diploma in Hospitality Management -

North Island College

Diploma in Small Business And Hotel Management -

Business And Hotel Management School (BHMS)

Bachelors of Commerce -

Shri G.H Hansraj Commerce College

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Khushali Kanakhara