Khushal Verma
Brampton,Ontario
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
6
6
years of professional experience
Work History
Forklift Operator
KWE
Brampton, ON
09.2023 - Current
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Customer Service Team Lead
Teleperformance
Mohali, India
03.2020 - 03.2021
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
Customer Service Representative
Teleperformance
Mohali, India
07.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Post-Degree Certificate - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
Scarborough, ON01.2024
Post-Degree Certificate - International Business Management
Niagara College
Toronto, ON12.2022
Bachelor of Arts -
Maharaja Ganga Singh University
Sri Ganganagar, India04.2018
Skills
- Shipping Documentation
- Supply Chain Operations
- Shipping procedures
- Inventory Management
- Forklift Operation
- Shipping and receiving
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Forklift Operator
KWE
09.2023 - Current
Customer Service Team Lead
Teleperformance
03.2020 - 03.2021
Customer Service Representative
Teleperformance
07.2018 - 03.2020
Post-Degree Certificate - Logistics And Supply Chain Management
Canadore College of Applied Arts And Technology
Post-Degree Certificate - International Business Management
Niagara College
Bachelor of Arts -
Maharaja Ganga Singh University