KHUSHAL PATEL
Calgary,AB
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
6
6
years of professional experience
Work History
Sales Representative
OSL Wireless
11.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Manager
Meltwich.food
07.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Sales Representative
The Mobile Shop
03.2022 - 05.2022
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Sales Representative
Croma Electronics
01.2018 - 08.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
MBA - Business And Organizational Administration
BOW VALLEY COLLEGE
Calgary, AB01.2022
BBA - Marketing Management - Customer Relationship Marketing
KADI SARVA VISHWAVIDHALAYA
GANDHINAGAR, GJ03.2018
Skills
- Teamwork and Collaboration
- Training and Development
- Organization and Time Management
- Multitasking Abilities
- MS Office
- Excellent Communication
- Product Promotion
- Inside and Outside Sales
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Sales Representative
OSL Wireless
11.2023 - Current
Store Manager
Meltwich.food
07.2022 - Current
Sales Representative
The Mobile Shop
03.2022 - 05.2022
Sales Representative
Croma Electronics
01.2018 - 08.2018
MBA - Business And Organizational Administration
BOW VALLEY COLLEGE
BBA - Marketing Management - Customer Relationship Marketing
KADI SARVA VISHWAVIDHALAYA
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