Dynamic leader with proven expertise in staff management and customer service, honed at Tim Hortons and Club 1 Studios. Excelled in training and mentoring teams to enhance service quality and efficiency. Skilled in developing tailored fitness programs, showcasing a blend of goal-oriented focus and interpersonal skills. Achievements include significantly improving team performance and client satisfaction.
Completed opening and closing duties to facilitate business operations.
Assisted upper management with daily operations to meet standards of service and quality.
Resolved customer complaints and reported issues to senior management.
Collaborated with team members to improve performance and implement training updates.
Coordinated shift workers for inventory receiving, auditing and restocking
Designed and led fitness programs, including strength training, yoga, and boxing routines.
Assisted clients in achieving fitness and rehabilitation goals through structured exercise plans.
Provided support in hydro-lifting sessions, ensuring client safety and comfort.
Educated members on injury prevention techniques and proper workout forms.
Maintained gym equipment and therapy areas to meet health and safety standards.
Developed personalized fitness programs for clients recovering from injuries.
Assisted in conducting health and wellness assessments for new clients.
Employer Guarantee Certificate from Durham College
CPR and First Aid Certified
Certified in strength and conditioning training
WHMIS (Workplace Hazardous Materials Information System) Certified