Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Status
Timeline
Generic

Khusbu Patel

Barrie,ON

Summary

Experienced and award-winning professional in technology with a strong background in software development, system administration, and technical support. Highly skilled in problem-solving and optimizing performance. Proven ability to manage projects and collaborate effectively with teams. Committed to continuous learning and staying current with industry trends to drive organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Subway
Calgary, Alberta
03.2022 - 09.2024
  • Distributed food to service staff for prompt delivery to customers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Assisted staff by serving food and beverages or bussing tables.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Service Manager

Walmart
Calgary, Alberta
05.2020 - 03.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Cashier

Walmart
Barrie, Ontario
01.2018 - 04.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.

Education

Diploma -

Georgian College of Applied Arts And Technology
Barrie, ON

Skills

  • Staff Management
  • Schedule Coordination
  • Customer Engagement
  • Recruitment
  • Menu development
  • Labor and food cost control
  • Team Management
  • Customer service best practices
  • Personnel recruiting

Accomplishments

  • Best employee of the year 2022, 2023 and 2024

Certification

  • First Aid/CPR bls level C
  • smart serve
  • Whims

Work Status

  • Permanent Resident of Canada

Timeline

Restaurant Manager

Subway
03.2022 - 09.2024

Customer Service Manager

Walmart
05.2020 - 03.2022

Cashier

Walmart
01.2018 - 04.2020

Diploma -

Georgian College of Applied Arts And Technology

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Khusbu Patel