KURSHID ALAM
Mississauga,Canada
Summary
Certified and licensed Security Guard with over 7 years of progressive experience in managing security operations, enforcing property regulations, and responding to emergencies. Adept at conducting risk assessments, maintaining safety protocols, and providing exceptional customer service. Experienced with systems such as Condo Control, Protege, and Mesh Freedom.
Overview
8
8
years of professional experience
Work History
Assistant Security Supervisor
Paragon Security
06.2022 - Current
- Lead daily operations of the security team, ensuring adherence to company protocols and client expectations.
- Coordinate emergency responses and liaise with first responders including law enforcement, fire department and medical services and ensure that the Condominium Safety and Emergency Procedures are followed.
- Monitored front desk operations and conducted regular patrols of building, parking, and mechanical areas.
- Greet, direct, sign in guest(s) and answer pertinent questions.
- Provided consistent customer service and acted as a liaison between residents and management.
- Issue and receipt of keys to trades, building staff and contractors.
- Operate security equipment/systems, computers, radios and phones.
- Enforcement of parking by laws.
- Performed fob activations using Protege and configured intercoms in Mesh Freedom in order manage access control for the entire complex.
- Create assigned reports in Condo control system.
- Supported investigations, incident follow-ups, and reporting processes.
- Supervise, train, and evaluate new guards and staff performance.
- Liaise with property management, board members and security management regarding pertinent security matters.
- Be the first and main point of contact in case of emergencies or any site related issues.
- Assist with security audits and emergency preparedness drills.
Concierge / Security Guard
Paragon Security
03.2017 - 05.2022
- Lead daily operations of the security team, ensuring adherence to company protocols and client expectations.
- Coordinate emergency responses and liaise with first responders including law enforcement, fire department and medical services and ensure that the Condominium Safety and Emergency Procedures are followed.
- Monitored front desk operations and conducted regular patrols of building, parking, and mechanical areas.
- Greet, direct, sign in guest(s) and answer pertinent questions.
- Provided consistent customer service and acted as a liaison between residents and management.
- Issue and receipt of keys to trades, building staff and contractors.
- Operate security equipment/systems, computers, radios and phones.
- Enforcement of parking by laws.
- Performed fob activations using Protege and configured intercoms in Mesh Freedom in order manage access control for the entire complex.
- Create assigned reports in Condo control system.
- Supported investigations, incident follow-ups, and reporting processes.
- Supervise, train, and evaluate new guards and staff performance.
- Liaise with property management, board members and security management regarding pertinent security matters.
- Be the first and main point of contact in case of emergencies or any site related issues.
- Assist with security audits and emergency preparedness drills.
Education
Bachelor of Engineering -
NED University of Engineering & Technology
02.1992
Skills
- Emergency Response (Fire, Flood, Trespassing)
- Incident Reporting & Investigation
- Access Control & Surveillance
- Excellent Communication Skills
- CPR & First Aid Certified
- Familiarize with Security Systems including Condo Control, Protege, Mesh Freedom
- Familiarize with hard wire computer interfaced smoke detecting system
- Familiarize with Condo Plex emergency communication system
- Proficient in Microsoft office
- Conflict Resolution & De-escalation
- Staff Training & Supervision
- Troubleshooting & Problem Solving
Timeline
Assistant Security Supervisor
Paragon Security
06.2022 - Current
Concierge / Security Guard
Paragon Security
03.2017 - 05.2022
Bachelor of Engineering -
NED University of Engineering & Technology
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