KHURRAM IFTIKHAR
Stittsville,ON
Summary
A Position in the Hospitality Industry where my 19 years of experience can bring in positive and reliable Guest services to the company.Supervising, training, hiring, and scheduling a team of 100+ employees Great training & leadership skills with a track record of improving employee morale Providing excellent customer service and resolving guest complaints efficiently Extensive financial knowledge with over 10 years of accurate budgeting and forecasting experience Budgeting, Planning and Inventory Control Various Point of Sales System (POS) – Squirrel, Fidelio, etc. Microsoft 365 Office tools - MS Word, MS Excel, E-mail, Internet, WordPerfect
Overview
28
28
years of professional experience
Work History
FOOD & BEVERAGES DIRECTOR
COURTYARD BY MARRIOTT
OSHAWA, CANADA
01.2014 - 12.2021
- Responsible for hiring and training and management of staff
- Conducted and negotiated management union matters
- Arranged 'Theme Night' dinners for the corporate customers
- Oversaw payroll and food costs
- Prepared yearly budget for the department.
FOOD & BEVERAGES MANAGER
HOLIDAY-INN HOTEL & SUITES
MARKHAM, CANADA
08.2005 - 12.2013
- In charge of Food & Beverage Department; including, but not limited to inventory, maintenance/organization/management of function space (18,000 Square Feet), staffing, and cost control
- Designed and implemented "Back to the Basics" manuals and training for all outlets
- Purchasing & Receiving of Food & Beverage Items
- Maintained profitability of the outlets to support overall hotel operation
- Maintained safety standards and hygiene
- Ensured attentive and excellent customer service
- Prepared the Annual Departmental Budget and created forecast and revenue reports.
FOOD & BEVERAGES MANAGER
DAYS HOTEL & CONFERENCE CENTRE
TORONTO, CANADA
01.2002 - 07.2005
- Supervised the outlets and managed day today activities
- Possess knowledge and skills in Point of Sales System (Squirrel)
- Prepared effective payroll and scheduling for staff in all outlets
- Demonstrated skills in union negotiations
- Local 75 Employees Union
- Built guest rapport, table touching and ensured that every standard & procedure was implemented
- Khurram Iftikhar khurram_t70@hotmail.com 2 | Page
FOOD & BEVERAGES MANAGER
REGENT PLAZA HOTEL AND CONVENTION CENTRE
KARACHI, PAKISTAN
05.2000 - 12.2001
- Managed food and beverage department Increased the number of sales by 27%
- Organized special events and obtained sponsorship for them
- Conducted food promotional activities
- Created staffing and training plans for the entire department, including production and performed budgeting and cost control.
RESTAURANT MANAGER
PEARL-CONTINENTAL AND RESORT HOTEL
MURREE HILLS, PAKISTAN
07.1998 - 04.2000
- Managed the restaurant, room service and In-hand stock
- Introduced new food concepts and consistently maintained quality
- Provided excellent customer service.
EXECUTIVE CHIEF STEWARD
PEARL-CONTINENTAL AND RESORT HOTEL
MURREE HILLS, PAKISTAN
02.1995 - 06.1998
- Maintained sanitation and hygiene according to the standards of a 5 Star Hotel
- Controlled and minimized breakage,
- Maintained in-hand stock of all Food and Beverage related items, as well as all light and heavy equipment used in food and beverage production
- Trained stewarding staff to effectively increase productivity and quality of service & cleanliness, to score the highest score in the company's audit.
BEVERAGES TRAINEE
FOOD, GRAND HOTEL REGINA
GRINDELWALD, SWITZERLAND
01.1994 - 01.1995
- Learned all international service styles and cuisines
- Worked as a wine sommelier
- Learned wine handling and different genres of wine.
LETTER OF APPRECIATION, HOLIDAY INN
MARKHAM, CANADA
01.2005
LETTERS OF APPRECIATION - DAYS HOTEL, CONFERENCE CENTRE, CONVENTION CENTRE
TORONTO, KARACHI, CANADA, PAKISTAN
01.2004
- LETTER OF APPRECIATION - REGENT PLAZA HOTEL AND
LETTERS OF APPRECIATION - DAYS HOTEL, CONFERENCE CENTRE
TORONTO, CANADA
01.2003
Education
HIGHER CERTIFICATE, Catering Management -
IHTTI School of Hotel Management
01.1995
Master of Business Administration (MBA) - Management
Punjab College
01.1994
Bachelor of Commerce (B.Comm - Commerce
University of Punjab
01.1991
Skills
- Relationship Building
- Menu Pricing and Writing
- Performance Improvement
- Labor and Overhead Cost Estimation
- Database Interface and Query Software
- Health Code Compliance
- Recruitment and Hiring
- Front of House Management
- Back of House Management
- Staffing and Sales Reporting
- Training and Onboarding
Timeline
FOOD & BEVERAGES DIRECTOR
COURTYARD BY MARRIOTT
01.2014 - 12.2021
FOOD & BEVERAGES MANAGER
HOLIDAY-INN HOTEL & SUITES
08.2005 - 12.2013
LETTER OF APPRECIATION, HOLIDAY INN
01.2005
LETTERS OF APPRECIATION - DAYS HOTEL, CONFERENCE CENTRE, CONVENTION CENTRE
01.2004
LETTERS OF APPRECIATION - DAYS HOTEL, CONFERENCE CENTRE
01.2003
FOOD & BEVERAGES MANAGER
DAYS HOTEL & CONFERENCE CENTRE
01.2002 - 07.2005
FOOD & BEVERAGES MANAGER
REGENT PLAZA HOTEL AND CONVENTION CENTRE
05.2000 - 12.2001
RESTAURANT MANAGER
PEARL-CONTINENTAL AND RESORT HOTEL
07.1998 - 04.2000
EXECUTIVE CHIEF STEWARD
PEARL-CONTINENTAL AND RESORT HOTEL
02.1995 - 06.1998
BEVERAGES TRAINEE
FOOD, GRAND HOTEL REGINA
01.1994 - 01.1995
HIGHER CERTIFICATE, Catering Management -
IHTTI School of Hotel Management
Master of Business Administration (MBA) - Management
Punjab College
Bachelor of Commerce (B.Comm - Commerce
University of Punjab